About the job Operations Associate - Pag-ibig Financing
Job Summary
The Frontline Associate conducts the daily update to ensure that all accounts endorsed for callout will be contacted in all effort means. Ensures that key service levels and other key objectives are achieved; policies and process metrics are being followed on a daily basis; and timely reports given and made available for management purposes. Frontline Associate is also expected to pass the Call Audit Calibration intended to improve the manner of customer service we are offering to the clients. In line with this, also as Remedial Associate, he/she is responsible in ensuring that all customer complex requests shall have the completed write up in order to qualify and higher chance of request approval. This includes account history including the reason of request, the account details needed to support. This must be done within the stipulated turnaround time of write-up.Duties and Responsibilities
KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:
1. Calling out and/or emailing the qualified accounts for
callout and ensure that all accounts endorsed
for callout are efficiently done through all effort means of contacting the
client and other key objectives are achieved.
2. Evaluating government financing accounts, after
exhausting all means to contact and collect their lacking requirements and
initiating cancellation procedure if necessary.
3. Conducting initial account review based on client’s
historical correspondences and requirement submission behavior to see if we can
recommend any extension of submission depending on the status of client.
4. Ensuring that write up for all customer complex request
is being done within the stipulated turnaround time.
Technical Competencies and Skills
Customer Service Skills, Negotiation Skills, Able to communicate effectively through written and verbal means in both English and Filipino, Strong sense of organization and keen attention to details, Able to multi-task prioritize and manage time effectively, Person with integrity and strong values, High sense of responsibility and urgency, Able to quickly absorb knowledge and adapt to constant changes Basic knowledge of office software (spreadsheets documents and presentation)Education, Trainings and Licenses Required
Bachelor’s Degree on any 4-year course, Preferably related to Managemen Finance and/or Information Sciences or any computational courses