Receptionist

FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN



JOB SUMMARY: 

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, under the direct supervision of the outlet / restaurant in-charge, the Receptionist is responsible for outlet reception, service, and maximization of guest satisfaction in the outlets. Ensures smooth operations of the sections appointed in the Food & Beverage division and customer satisfaction

JOB DESCRIPTION: 

• Checks schedule and ensure punctuality at work.
• Monitors and ensures smooth operations of the sections appointed (restaurants / banquet / beverage as applicable).
• Ensures that service / items are prepared according to hotel minimum standards and standard procedures.
• Follows all procedures set for closing and opening of a shift or a section.
• Inspects work area, utensils and tools to ensure that these are clean prior to and after each shift.
• Ensures that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage.
• Practices economy of food, beverage, paper supplies, electricity and water (practice recycling / re using whenever possible).
• Checks inventory in sections appointed for daily requisition.
• Upon guest arrival, immediately greets / welcomes guests to the outlet.
• Ushers guest to the appropriate table
• Takes guests orders, making suggestions when required.
• Ensures personal knowledge of menu items by attending product knowledge sessions and reviewing product updates, including, if possible, the manner of preparation for each menu item.
• Communicates with kitchen staff on guest orders; personally picks up orders from kitchen when ready for serving.
• Checks quality / presentation / temperature of food / beverage / service prior to serving.
• Confirms satisfaction by directly asking guests, and coordinates appropriate action where needed.
• Immediately acts on complaints related to food / beverage quality and relay to Service Manager / Service Leader.
• Takes note of reservation requests by following the set standards.
• Contributes to restaurant revenues by consistently practicing suggestive selling / upselling techniques, per guidelines set by the restaurants service managers / leaders