Creatives Services Associate

Job Summary

The Creatives Services Associate/Traffic Coordinator manages the end-to-end workflow of all creative requests, ensuring timely assignment, prioritization, tracking, and delivery. This role ensures that creative resources are utilized efficiently and that output timelines are met.

Duties and Responsibilities

1. Workflow Management

• Log and validate all incoming creative requests.
• Assign jobs to writers and designers based on workload and competencies.
• Track delivery timelines and ensure adherence to SLAs.

2. Coordination & Communication

• Liaise with BU Marketers, Regional teams, and the CMO Office on job status.
• Flag risks, delays, and resource gaps early to the Creative Services Manager.
• Ensure briefs are complete before jobs proceed.

3. Reporting & Continuous Improvement

• Generate weekly/monthly load reports and productivity dashboards.
• Implement workflow improvements to reduce turnaround times.
• Maintain the creative request system or platform.

Technical Competencies and Skills

Project management and scheduling Coordination and communication Detail orientation Resource planning Workflow systems proficiency Ability to enforce process discipline

Education, Trainings and Licenses Required

Bachelor's degree in Marketing, Business, Communication, or related field. Minimum 1–3 years experience in project coordination, marketing operations