Duty Manager

FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN



JOB SUMMARY: 

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the General Manager, that under the general guidance of the Executive Office Manager, the Duty Manager provides general management support throughout the hotel at all times, monitoring guest satisfaction, security, employee activity, physical defects in the Resort.

JOB DESCRIPTION:

•  Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established Hotel/Resort policies and procedures to achieve the overall objectives of this position.
• Prepares reports as necessary to develop a more informative database for improved Management decision-making and critical evaluation of work activities.
• Maintains a favorable working relationship with all other Hotel/Resort employees to foster and promote a cooperative and harmonious working climate.

QUALIFICATIONS:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in a supervisory or managerial role within the hospitality industry.
• Strong leadership and decision-making skills, with the ability to manage operations effectively during high-pressure situations.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Proven ability to resolve guest concerns and handle conflicts professionally and efficiently.
• Comprehensive knowledge of hotel operations, including front office, housekeeping, and F&B services.
• Proficiency in hotel management systems (e.g., Opera, PMS) and basic computer applications.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Strong problem-solving and multitasking abilities, with keen attention to detail.
• Commitment to delivering outstanding customer service and ensuring guest satisfaction.
• Willingness to work in Mactan, Cebu