Assistant Manager - Operations

POSITION SUMMARY:

Under the general guidance and within the limits of Chroma Hospitality, Inc. policies, procedures, and manuals; the Assistant Manager-Operations is responsible for ensuring the quality of products and services of the managed hotels. With focus on Rooms Division, the Assistant Manager will provide assistance to Rooms Division heads in ensuring that standards are adhered to by all managed properties. The Assistant Manager will also handle pre-opening activities of new hotels ensuring that all key departments are on track with their activities.

SCOPE AND RESPONSIBILITIES

Policies and procedures

1. Establish, analyze, or assess new and existing policies and procedures to improve the efficiency of the operations department.
2. Standardize operational procedures across the brand to achieve optimum quality and consistency.
3. Ensure all P&Ps are in place for the new hotel openings.
4. Prepare and manage general policies and procedures of the Corporate Operations Department.

Service and product quality

1. Work with key department heads in establishing service and back-of-house quality audit procedures for key operational departments.
2. Conduct quality audits as assigned by the VP of Operations.
3. Monitor the operational performance of the managed hotels to resolve issues and ensure smooth service delivery.

CHI Operations

1. Ensure that all key activities of the department are scheduled timely.
2. Ensure all team members OKRs align with the companys overall goals and are implemented timely.
3. Monitor all team members conduct and provide feedback and/or disciplinary action with the approval of the department head.
4. Handle project brief and financial model preparation of new projects or any business models assigned to the Operations Department.

Pre-opening activities

1. Prepare and coordinates all pre-opening activities to concerned individuals for the successful opening of new hotels.
2. Supervise the pre-opening activities of key operating departments of new hotel openings.
3. Work with Special Projects, if necessary, to prepare the buy-outs of new outlets and timely delivery of these items.

Financial Control

1. Work with Rooms Division head in ensuring that all financial controls are adhered to by key Room Division. Develop policies related to financial control as necessary.
2. Create revenue and pricing strategies to align the hotels services to new or emerging trends, to align or exceed the competition.
3. Support the rooms division in achieving revenue and profitability targets.

Learning and Organizational Development

1. Coordinate with the training department to provide necessary training for the learning and organizational development of key employees of operational departments.
2. Ensure timely conduct of service skills training.

Reports, File management, and others.

1. Monitors the submission of the operations month-end report.
2. Assist in consolidating the Operations month-end report.
3. Maintains an organized filing system of all documents related to Operations.

QUALIFICATIONS:

• Bachelor's degree in Hospitality Management, Business Administration, or any related field.
• Minimum of 3-5 years of experience in a same role within the hospitality industry.
• Strong leadership and decision-making skills, with the ability to manage operations effectively during high-pressure situations.
• Excellent communication and interpersonal skills to interact staffs, and management.
• Comprehensive knowledge of hotel operations.
• Strong problem-solving and multitasking abilities, with keen attention to detail.
• Willing to travel and work in Muntinlupa City.