Customer Service Assistant

The Customer Service Associate handles all clients' inquiries, requests, and complaints.

DUTIES AND RESPONSIBILITIES:

• Attends to clients' IRC through email and voice call
• Acknowledges email and accepts voice calls
• Responds to client's IRC through voice or email
• Schedules expected release of response for complicated IRC
• Scheduling- client's confirmation of unit turnover schedule and Unit repair schedule
• Coordinates with the Outbound Service desk as to the response for complicated IRC
• Accepts payment from the clients
• Accept documents from clients and coordinate with the project in charge -booking requirements, changes in account, etc.
• Process payments from clients through the front desk
• Meet clients personally, walk-in and outside the office
• In charge of coordinating with the client on Unreturned DOAS, Unreturned CTS, Accounts w/o PDCs, Updating Contact Details and Title transferring lacking requirement
• Coordinates and Monitors with the Department in charge as to the result of the IRC

QUALIFICATIONS:

• Must be a graduate with a Bachelor's Degree in Business Administration/Management or any related course
• With at least 1-2 years of related work experience
• Good Oral and Written Communication