Operations Associate - OSSO

FILINVEST COMPANY: FILINVEST LAND INC.

POSITION: OPERATIONS ASSOCIATE - OSSO

JOB SUMMARY:

The Operations Associate - OSSO's primary responsibilities are:

• to assist and coordinates inquiries, follow-ups, and/or complaints of walk-in clients,
• liaises with internal and external unit in-charge to provide accurate information,
• policy & processes implementation anchored by necessary skills & competencies,
• accepts and reviews the documents and all requirements submitted for tagging

QUALIFICATIONS:

• Graduate of Bachelor's Degree in any business-related course such as Marketing, Management, Finance, Hotel and Restaurant Management.
• Preferably at least 1-year work experience in Real Estate Industry. Work experience in any customer service oriented industry is also acceptable. Fresh graduates are welcome to apply.
• Willing to relocate/commute, and to be assigned at FLI Bulacan Office.
• Willing to do field works.
  

DUTIES AND RESPONSIBILITIES:

1. Assists walk-in clients (whose accounts are existing/booked) regarding their specific concerns whether they may be inquiries, requests, follow ups, and/or complaints.
2. Monitors all buyers' requests and complaintes resolutions.
3. Reviews and evaluates submitted documents for tagging and for booking
4. Ensures the consistency, completeness and correctness of the date in each of the documents submitted
5. Accepts and do work list coming from other teams as a support
6. Prepares and submits daily reports such as productivity report.
7. Expected to support activities that Team Leader and/or Department Head assign to the OSSO Associate within one's capacity.
8. Maintains a professional image that is representative of FLI's quality service when serving clients.
9. Maintains the cleanliness, orderliness, and queue length within the assigned service areas/lounges
10. Attends to Open House and other Sales Activities

Competencies and Skills Required:

• With good Communication Skills (Oral and Written Communication)
• High sense of responsibility and urgency in dealing with external and internal clients
• Has the ability to assess a situation, seek multiple perspectives, and gather more information if necessary and can immediately identify key/critically important issues which should be addressed and or coordinated/escalated to the Proper Person/unit.
• Can express ideas clearly and can communicate to all type of persons.
• Can work independently and identify potentially more effective methods of work operation.
• Can manage time effectively and can make appropriate decisions following the company policy.
• Can accurately review the documents for booking.
• Person with integrity
• Self-disciplined