Learning Specialist

KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:

1. Learning Delivery

• Facilitate engaging and effective learning sessions (classroom, virtual, or blended) for employees at various levels of the organization.
• Lead onboarding programs for new hires, ensuring a smooth transition into the companys culture and processes.
• Serve as a subject matter expert in delivering core, compliance and functional skills training.
• Monitor participant engagement and provide real-time feedback to ensure learning objectives are met.
• Conduct post-training assessments and provide actionable recommendations to enhance future sessions.
• Evaluate the effectiveness of external training vendors and recommend improvements when applicable.

2. Learning Operations

• Oversee end-to-end program logistics, including scheduling, enrollment, venue setup, and technology support.
• Ensure accurate and timely preparation of training materials, resources, and participant communications.
• Maintain and update training records, attendance, and completion metrics in the Learning Management System (LMS).
• Coordinate with internal and external stakeholders, such as facilitators, vendors, and subject matter experts, to ensure seamless program execution.
• Manage program evaluations and generate reports that assess the effectiveness and ROI of learning initiatives.

1. Stakeholder Management

• Ensure alignment of learning initiatives with organizational needs.
• Communicate regularly with stakeholders to provide updates, gather feedback, and address any concerns related to the business unit learning needs.
• Foster positive relationships with participants and encourage a growth-oriented mindset within the organization.

Work Environment

• Hybrid work setup, with a mix of onsite and virtual responsibilities.
• May require occasional travel to support training programs in other locations.
• Amenable or flexible enough to travel in Alabang and Makati for Learning and Development training programs

TECHNICAL COMPETENCIES AND SKILLS:

• Strong communication skills, demonstrating fluency and clarity in both written and spoken English.
• Effective facilitation and presentation skills, with the ability to engage diverse audiences.
• Ability to work collaboratively and establish stakeholder relationships.
• Strong organizational skills, with a keen eye for detail.
• Proficiency in using Learning Management Systems (LMS) and virtual learning tools.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.
• Preferably has experience in BPO, particularly multinational companies

EDUCATION, TRAININGS, LICENSES REQUIRED:

• Bachelors degree in Human Resources, Education, Business Administration, or a related field.
• Minimum of 4 years of experience in Learning and Development, with a focus on learning delivery and operations.
• Proven track record of managing and delivering training programs in a corporate environment.
• L&D related certifications are added advantage