Customer Data Analyst, Associate (Hybrid HCM)

Accountabilities: The Customer Data Analyst, Associate (CDA) assists in collecting, managing, and analyzing customer data, creating a unified view. The CDA supports the core principles of the Data Management Office, contributing to making data a strategic asset for Datasite.

Duties and Responsibilities:

• Data Collection: Support customer data collection, ensure quality and integrity, assist with Salesforce requests.

• Data Management: Maintain accurate and up-to-date customer databases.

• Data Analysis: Identify trends and insights, assist with management reports.

• Collaboration: Work with other departments to enhance customer experiences.

• Compliance: Ensure data practices comply with regulations.

• Data Quality: Follow standards, resolve issues, perform audits, cleanse and enrich data.

• Innovation: Adopt AI technologies for data integrity and usability.

• Cross-functional Support: Establish relationships, share insights, assist with special projects.

Qualifications:

• Education: Bachelors degree in data science, Business Analytics, IT, or related field.

• Experience: 1-2 years in data management/analytics.

Skills and Experience:

• Analytical: Ability to derive actionable insights from complex data.

• Communication: Good verbal and written skills for presenting data findings.

• Problem-Solving: Strategic thinking and problem-solving abilities.

• Attention to Detail: High accuracy in data analysis and reporting.

• Technical: Proficiency in Microsoft, Salesforce, CRM systems, data analysis tools, and understanding of corporate hierarchies.

Physical Demands: Typical office environment with extended periods of computer use.

Additional Information:

Full-time hybrid role in Ho Chi Minh City, Vietnam