Customer Care with German Language

State of the art office, the location is at Advance Business Center 1, g.k. Mladost 4Mladost, ul. "Samara" 4, 1766 Sofia, Bulgaria

Salary is EUR 2,000 per month gross with bonuses of EUR 150 per month gross

Join Us in Delivering Exceptional Travel Support!

Become a vital part of our team by providing personalized, high-touch customer care to business travelers exploring destinations around the globe. You'll help them find the best solutions for flights, hotels, train journeys, and more - ensuring smooth travels, stress-free arrivals, and timely returns home to loved ones. Your support makes a real difference in their journey!

What You Bring to the Team:

• Excellent phone and verbal communication skills, paired with attentive listening.

• Fluency in German (written and spoken).

• A good working level of English.

• Experience in travel, airline, hospitality, or related industries is a plus.

• Background in customer service or experience centers is a bonus.

• Solid computer skills (especially MS Office).

• Strong organizational and analytical thinking abilities.

• A collaborative, positive attitude and a team-player mindset.

• A completed high school education.

What We Offer You:

• A full-time position (40 hours/week) with rotating shifts between 9:00 and 20:00, Monday to Sunday.

• A competitive salary of EUR 2,000 gross, with monthly performance-based bonuses.

• A modern, conveniently located office close to public transport.

• Fully paid initial training and onboarding to set you up for success.

• Ongoing learning and upskilling opportunities.

• Access to Professional Development and Career Navigation programs to support your career growth.

• Comprehensive Health & Wellbeing initiatives.

• Relocation support (including accommodation and travel assistance).

• A generous benefits package.

• Health and life insurance.
• Multisport card (co-financed).
• Transportation allowance.
• Bonuses for key life events.
• Additional paid leave for education.
• Corporate discounts, social events, and much more.

Additional Perks:

• EUR 25/month net allowance for transportation or internet expenses.

• Extra compensation for working night hours (where applicable).

• EUR 250 bonus for major life events (e.g., marriage, childbirth, graduation).

• Access to comprehensive medical and dental care.

• Discounts on a variety of products and services.

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Relocation Support:

• Travel cost reimbursement up to EUR 245 after six months of employment (with valid travel receipts).

• Optional salary advance of EUR 528 net to help with your move.

• Hotel accommodation booked in advance for your arrival (please notify us of any changes before check-in to avoid charges).

• Personalized relocation support from our Recruitment and Relocation Assistance Specialists.

Join a supportive team where your skills are valued and your career can truly take off. We cant wait to welcome you aboard!

We're always here for you if you have questions, info@fireflyitoffice.online, send us an email and we'll reply to you in the same day.