Business Operations Manager

About the Role

We're hiring a Business Operations Manager to serve as the operational right hand to the CEO of a rapidly growing AI-powered procurement platform transforming the $12 trillion CPG industry.

This is a highly cross-functional, execution-heavy role where you'll work directly with leadership across customer success, sales operations, recruiting, internal systems, and operational automation initiatives.

The ideal candidate combines elite analytical training with startup execution ability — someone who can move quickly in ambiguous environments, build operational systems from scratch, and leverage AI-native workflows to improve company efficiency at scale.

This role is ideal for ambitious operators who want broad ownership, direct CEO exposure, and meaningful influence on how a fast-scaling AI company grows internally.

About the Company

The company is building the AI-powered operating system for procurement within the global CPG industry.

The platform helps modern procurement teams streamline workflows, automate operational processes, and improve decision-making through AI-driven infrastructure and automation.

The company is operating in a high-growth environment with strong momentum and significant market opportunity across one of the world's largest enterprise sectors.

What You'll Do

Customer Success & Operations

• Run weekly customer check-ins and operational reviews
• Triage customer issues across product and engineering teams
• Help improve customer workflows and operational execution
• Support customer retention and long-term account success

Sales Operations & Revenue Support

• Own CRM hygiene and sales pipeline reporting
• Prepare prospect briefings, demos, and sales materials
• Coordinate with leadership on pipeline management and sales operations
• Support outbound execution and operational efficiency across GTM teams

Recruiting & Internal Operations

• Manage recruiting workflows for non-executive hiring
• Coordinate sourcing, scheduling, and first-round candidate screening
• Build operational systems that improve internal execution and scalability
• Support cross-functional coordination across teams

Automation & AI Workflows

• Build AI-native automations and operational workflows
• Eliminate repetitive manual work using AI tools and automation platforms
• Improve operational efficiency across internal systems and business processes
• Help shape how AI is integrated into company operations

Required Qualifications

Experience

• 1.5+ years at:
  • McKinsey
  • Bain
  • BCG
  • Or top-tier investment banking firms
• Candidates without MBB or equivalent top-tier investment banking experience will not be considered
• 2–6 years total professional experience
• Experience operating within startup environments after consulting or banking
• Experience in roles such as:
  • Chief of Staff
  • Startup Operator
  • Special Projects
  • Founder
  • Operational leadership roles
• Strong ability to execute in unstructured, fast-moving environments

Technical & Operational Skills

• AI-native mindset with active use of:
  • ChatGPT
  • Claude
  • Zapier
  • Automation tooling
  • AI workflow systems
• Strong operational problem-solving ability
• Strong communication and organizational skills
• Ability to independently own operational workflows and execution

Work Environment

• Based in or willing to relocate to Redwood City, California
• High-ownership startup environment

Visa Support

• Visa transfers only

Preferred Qualifications

• Experience in:
  • B2B SaaS
  • Supply chain
  • Procurement
  • CPG industries
• Familiarity with:
  • APIs
  • SQL
  • Python
  • No-code automation tools
• Strong startup operating experience within early-stage companies

Compensation & Benefits

Compensation

• Base Salary: $140,000 – $160,000 USD
• Equity included

Additional Details

• High visibility role with direct CEO partnership
• Significant ownership across multiple operational functions
• Opportunity to influence company systems, execution, and scale strategy

What the Company Is Looking For

The company is specifically seeking candidates who demonstrate:

• Elite analytical background
• Strong startup execution capability
• High ownership mentality
• Operational intensity
• Comfort operating in ambiguity
• Genuine builder mentality
• Strong communication and execution speed

The ideal profile is someone who moved from elite consulting or banking into startup operations and wants broad business ownership inside a high-growth AI company.

Why This Role Stands Out

Direct CEO Partnership

You'll operate as a close strategic and operational partner to the CEO across multiple critical business functions.

Broad Operational Ownership

This role touches customer success, recruiting, sales operations, automation, and internal systems — offering exceptional operational exposure.

AI-Native Company Environment

You'll help shape how AI and automation are operationalized across the business internally.

High-Growth Market Opportunity

The company is operating within a massive enterprise category undergoing significant modernization and AI adoption.

Career Acceleration

This is the kind of role that provides unusually broad exposure to company-building, operations, and startup scaling at an early stage.