Customer Experience Manager

About the Role

We're hiring a Customer Experience Manager to build and scale the post-sale customer function at a rapidly growing AI-driven fintech startup transforming accounts receivable workflows for B2B distributors.

This is a foundational, high-ownership role where you'll manage customer relationships end-to-end — from onboarding and adoption through renewal and expansion — while helping define how customer experience operates and scales inside the company.

You'll work directly with CFOs, controllers, and finance teams to drive measurable business outcomes, improve customer retention, and shape the long-term customer success strategy for a high-growth Series A environment.

This role is ideal for analytically strong operators who combine financial fluency, executive communication skills, and startup intensity with a customer-focused mindset.

About the Company

The company is an AI-powered fintech platform modernizing accounts receivable operations for B2B distributors.

The platform helps finance teams improve cash flow visibility, optimize collections workflows, and streamline AR processes through AI-driven automation and operational intelligence.

The company is operating in a high-growth startup environment with strong momentum and a rapidly expanding customer base.

What You'll Do

Customer Ownership & Relationship Management

• Own customer relationships end-to-end from onboarding through renewal and expansion
• Build trusted relationships with CFOs, controllers, finance leaders, and operational users
• Serve as the primary strategic advisor for customer success and operational adoption
• Ensure customers achieve measurable business outcomes and platform ROI

Customer Health & Revenue Growth

• Define and monitor customer health metrics including:
  • Adoption
  • Engagement
  • Financial outcomes
  • Retention indicators
• Proactively identify risks and drive resolution strategies
• Lead renewal conversations and identify expansion opportunities
• Build ROI narratives and data-driven business cases for customers

Product & Operational Scaling

• Act as the voice of the customer internally
• Translate customer feedback into product and operational improvements
• Build scalable customer experience playbooks, templates, and workflows
• Help shape how post-sale operations scale as the company grows

Required Qualifications

Experience

• 1–4 years of experience in:
  • Management consulting
  • Investment banking
  • Strategic operational roles
• Experience presenting data-driven insights to senior finance stakeholders
• Strong operational ownership and customer-facing communication skills
• Experience operating in fast-moving, ambiguous environments

Financial & Analytical Skills

• Strong understanding of:
  • DSO
  • Accounts receivable workflows
  • Accounts payable workflows
  • Cash flow management
  • Month-end close processes
• Ability to build ROI narratives and data-driven business cases
• Strong quantitative and analytical problem-solving skills

Mindset & Working Style

• AI-native mindset with active use of:
  • ChatGPT
  • Claude
  • Similar AI tooling
• High ownership mentality
• Strong communication and executive presence
• Comfortable operating without heavy process structure
• Startup mentality with strong execution bias

Preferred Qualifications

• Prior experience at Seed through Series B startups
• Experience in fintech, B2B SaaS, or finance operations environments
• Strong customer-facing strategic advisory experience
• Comfort operating in highly iterative startup cultures

Work Environment

• Location: Austin, Texas
• Full-time role
• Fast-paced Series A startup environment
• High visibility and direct customer ownership

Visa Support

• No sponsorship available

Compensation & Benefits

Compensation

• Base Salary: $150,000 – $180,000 USD
• Equity included

Why This Role Stands Out

Foundational Ownership

You'll help define the customer experience function from an early stage rather than inheriting a mature process.

Executive-Level Customer Exposure

You'll work directly with CFOs and finance leaders on operational and financial outcomes.

AI + Fintech Growth Market

The company sits at the intersection of AI automation and financial operations modernization.

Strategic Revenue Impact

This role directly influences retention, expansion, customer satisfaction, and long-term revenue growth.

Strong Career Trajectory

The combination of customer ownership, operational scaling, and executive stakeholder management creates strong long-term leadership potential.