Operations Manager

JOB RESPONSIBILITIES:

Operational Oversight

Direct and manage day-to-day operations, ensuring efficiency, productivity, and adherence to company policies and procedures.

Team Management

Supervise and lead operational teams, providing guidance, support, training and motivation to help them achieve performance goals.

Process Improvement

Identify areas for improvement and implement strategies to streamline processes, reduce costs, and enhance operational efficiency.

Relationship Management

Maintain positive relationships with existing clients, external providers and internal stakeholders.

Product Management

Understand the products available from the market and maintain in-depth details of product features.

Customer Service

Provide support to clients, providers and internal stakeholders to ensure a positive service experience is delivered.

Reporting

Obtain information and statistics relating to client and provider activity and present in an objective driven format.

Administration

Organise and manage administrative processes effectively and efficiently.

Representation

Promote and support the corporate visions, values and brand identity of Alliance by acting as an ambassador of the company at all times.