About the job Administrator – Direct Payments (Social Services)
Administrator – Direct Payments (Social Services)
Temporary Contract
Job Details
Client: Vale of Glamorgan Council
Service Area: Social Services / Commissioning & Information / Direct Payments
Hours: 37 per week
Start Date: 16 November 2026
End Date: 28 March 2027
Duration: 19 weeks
Vacancies: 1
Working Pattern
Hybrid: Three days per week in the office and two remote. Monday–Thursday 08:30–17:00 and Friday 08:30–16:30, subject to the agreed 37-hour working week and breaks.
Location
Civic Offices, Holton Road, Barry, Vale of Glamorgan CF63 4RU.
Pay
PAYE Rate: £13.45 per hour
Job Overview
Vale of Glamorgan Council is seeking an Administrator for its Direct Payments team within Social Services. The post involves registering referrals on the WCCIS database, liaising with an external support provider regarding Direct Payments packages and start dates, providing administrative assistance to the Direct Payments Development Officer and maintaining accurate records.
Important – Please Read Carefully
This is a Direct Payments administration role, not a social worker post. Candidates should be comfortable with databases, spreadsheets, confidential personal information and communicating with external support providers. Previous WCCIS or Direct Payments experience would be advantageous but is not stated as mandatory.
Key Responsibilities
- Open new Direct Payments referrals on the Council's WCCIS database
- Liaise with the external support provider on management of Direct Payments packages
- Coordinate agreement of service start dates
- Support the Direct Payments Development Officer
- Provide cover for another Direct Payments Administrator when needed
- Maintain and update filing systems, spreadsheets and databases
- Apply data protection rules, GDPR and council confidentiality policies
- Follow the Council's Financial Regulations, Standing Orders, policies and procedures
- Apply equality and health and safety policies
- Report safeguarding concerns promptly to the appropriate officer
Essential Experience & Skills
- Administration experience and accurate data entry
- Confidence using spreadsheets, databases and electronic filing systems
- Clear communication and external stakeholder liaison
- Organisational skills and careful record keeping
- Understanding of confidential information handling and data protection
- Ability to follow financial and administrative policies
- Reliability and ability to provide team cover
Desirable
- Experience of the WCCIS social care database
- Direct Payments administration experience
- Social Services or local authority administration
- Experience coordinating referral and support package start dates
Additional Information
Target Interview: 11 November 2026, on site at Civic Offices, Holton Road, Barry. One-stage interview with approximately five or six short questions.
Candidate Submission Deadline: 05 November 2026 (time not supplied).
Maximum CVs per Agency: 10.
Required on Submission: Right to work in the UK, Confidentiality Agreement and Criminal Convictions Declaration.
Disclaimer
On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.
I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.
Job Reference: OR120378
Strict Screening Questions
- Do you have experience in administration or processing referrals?
- Have you used WCCIS or another social care case management system?
- Do you have experience supporting Direct Payments or social services?
- Are you confident maintaining spreadsheets, databases and accurate records?
- Have you liaised with external providers to coordinate services?
- Can you handle confidential information in accordance with GDPR?
- Can you work three days per week in Barry and two days remotely?
- Are you available to start on 16 November 2026 and do you have the right to work in the UK?
Skills: Administration, Direct Payments, Social Services, WCCIS, Data Entry, GDPR, Spreadsheets, Referral Processing, External Provider Liaison, Records Management