About the job Business Support Officer / Information Officer
Business Support Officer / Information Officer
Temporary Contract
Job Details
Client: Newport City Council
Service Area: Streetscene & City Services / Waste & Cleansing
Hours: 37 hours per week
Start Date: 16 October 2026
End Date: 07 January 2027
Duration: 12 weeks
Number of Roles: 1
Working Pattern
To be confirmed.
Location
Telford Street
Newport
NP19 0ES
Pay
PAYE Rate: £13.26 per hour
Job Overview
Newport City Council is seeking a Business Support Officer / Information Officer to support the Waste Management and Street Cleansing service.
The role will involve supporting managers and supervisors, handling service requests, customer enquiries, FOIs, performance data, payment processes, records, procurement support and general business administration.
Important – Please Read Carefully
This is a business support role within Waste Management and Street Cleansing.
Candidates should have strong administration, customer service, IT, payment systems, complaint handling, data reporting and operational support experience.
Waste management, street cleansing, local government or similar experience is desirable.
Key Responsibilities
- Support managers
- Support supervisors
- Assist work allocation
- Record agency claims
- Handle service requests
- Assign requests to teams
- Manage customer queries
- Manage FOI requests
- Track request completion
- Gather performance data
- Report performance data
- Support payment processes
- Reconcile income and expenditure
- Maintain running cost records
- Support ordering systems
- Support stock control
- Assist procurement
- Assist tenders
- Support contract admin
- Maintain complaint records
- Monitor escalations
- Support online services
- Follow Health and Safety duties
- Maintain PPE records
Essential Experience & Skills
- Administration
- Business support
- Customer service
- Complaint handling
- IT systems
- Online systems
- Payment systems
- Finance admin
- Record keeping
- Data reporting
- Service requests
- Written communication
- Verbal communication
- Workload management
- Team support
- Health and Safety awareness
Desirable
- Waste management experience
- Street cleansing experience
- Local government experience
- Streetscene experience
- Workforce allocation
- FOI handling
- Procurement admin
- Contract admin
- Stock control
- PPE records
Additional Information
Interview will be held on site.
Target interview date is 20 October 2026.
Candidate submission deadline is 15 October 2026.
Maximum CVs per agency: 10.
Disclaimer
On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.
I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.
Job Reference: OR118321
Screening Questions
- Admin/business support experience?
- Service request/complaint handling?
- Payment or finance admin experience?
- IT/data reporting experience?
- Waste/street cleansing/local government experience?
- Available for Newport site and checks?
Skills: Administration, Business Support, Customer Service, Waste Management, Street Cleansing, FOI, Payment Systems, Data Reporting, Complaints, Local Government