RQ09855 - Systems Analyst

Job Details - Systems Analyst - Senior

MUST HAVES:

- ImageOn experience

Excellent analytical, problem-solving and decision-making skills.

Ability to create test plans, test strategy, test cases, execute, monitor and track testing status for ImageOn

Experience and Skill Set Requirements

Mandatory Requirements:
Be able to be on site (33 King St. W, Oshawa) 5 days a week (Monday-Friday, regular working hours) and must have previous hands-on experience with imageON

Responsibilities:

Provide technical advice to clients and leverage OPS I&IT solutions and applications to meet program/service goals and objectives ensuring efficieny

Verify System monitoring and operability system health, fax server availability, inbound/outbound file transfer, FileNet communication.
Collaborate with vendors, clients and partners.
Write scripts

Create, manage, follow up on support tickets.
Investigate production issues, escalate to proper parties when necessary
Verify systems and applications are running as expected
Confirm file transfer scripts are enabled/disabled when required
Confirm inbound files are loaded successfully into the application
Verify production and test backup jobs are completed successfully
Verify mainframe files are transferred
Verify FileNet image transfer
Verify ImageON File extracts and transmissions are completed
Verify MFT transfer service is completed
Verify MoveIT transfer service is completed
Verify Connect Direct (NFS) transfer service is completed
Confirm imageON EOD processes are completed successfully
Manage building access
Manage application/system user access
Verify hardware, lighting, HVAC are in good working condition
Coordinate/validate monthly generator testing and impact to ImageON
Monitor ImageON server/workstation/tape/SAN/printer infrastructure
Coordinate/verify vendor support or release implementation
Provide validation and Tier 2 support on monthly patching activities
Provide Tier 2 support for anti-virus updates
Perform server start-up/shutdown
Provide analytical and problem-solving skills to assess and identify clients' business needs and technical needs, propose alternatives/solutions.

Technical Skills (45%):
Knowledge and experience on

- ImageOn experience

- MS Windows 10 and 11 (recent builds) Deployment and Troubleshooting
- MS Windows Server 2012 R2 and 2019, Active Directory and Troubleshooting
- MS SQL Server 2012 2016 Management Studio
Be able to do MS Windows PowerShell scripting, MS VB Scripting
Knowledge and experience on ticketing and work queue management
Knowledge and experience on file transfer protocols
Knowledge of network, firewalls
Basic infrastructure knowledge, including fax, server, mainframe, lighting, HVAC, etc.
Knowledge of change/enhancement/release management
Knowledge of application and system user access
Excellence on investigating and troubleshooting production issues
Ability to provide implementation and post implementation support as required
Ability to provide specialized technical expertise in the overall analysis of the design and architecture of systems solutions.
Ability to evaluate recommendations and ensure all recommended solutions for improvement are congruent with the project goals and objectives Identifies short and long-term project goals/objectives.

Be able to define and identify program and service delivery requirements in support of the development and/or acquisition of client applications
Be able to lead the analysis, development and documentation of design and architecture of systems solutions.
Experience in leading the technical aspects of projects related to the development and/or acquisition of a diverse range of client applications through all stages of the Systems Development Life Cycle (SDLC).
Experience in leading development/support teams supporting multi-dimensional and relational databases and their applications for effective planning, budgeting, strategizing and forecasting procedures
Ability to research and evaluate the technical components in the acquisition of software, hardware, technology, systems and products

Problem solving and communication Skills (45%):
Excellent analytical, problem-solving and decision-making skills.
Provide consultation to management/client/team/vendor as required.
Proper escalation when necessary
Ability to plan and coordinate onsite testing with all partners required
Ability to create test plans, test strategy, test cases, execute, monitor and track testing status
Ability to follow issues, tickets, test cycles start to finish to ensure completion to meet SLAs or key sequential actions to be completed by owners and communicate transition to the next owner to kick off their key action/task
Ability to coordinate, prioritize and follow through with multiple initiatives at one time
Be able to assess and identify clients' business needs and technical needs and propose solutions
Experience in recommending and directing the measurement and improvement of tools, techniques, standards and performance criteria to control the quality of application development initiatives
Be able to provide coaching and direction to junior analysts

Excellence on liaison and communication with business partners, vendors, and IT teams
Proven track record on building strong working relationships.
Excellent in writing technical documentation and reports
Ability to create documents that require client approval and signoff
Excellent written communication skills to prepare project reports, presentations on analysis and recommendations, system documentation and manual

Desirable Skills (10%):
Knowledge of Image capture and digital documentation technology
Ability to handle and manage conflict situations maintaining professionalism
Knowledge and understanding of Information Management principles, concepts, policies and practices
Experience with development/maintenance of documentation as per OPS Methodology
Be able to prepare technical documents, functional and non-functional requirements documents, systems specifications requirements
Be able to guide the feasibility studies and cost effective analyses of proposed client I&IT initiatives, ensures all studies and analyses are documented

FSIN