Business Analyst - BA-990

Project Overview

Digital Shared Services, a Shared Health service, supports the transformation of healthcare delivery through the effective use of information and communication technology (ICT). This initiative focuses on improving efficiency, standardization, and integration of information management processes across the provincial health sector.

Work Location

This role is fully remote within Canada. Services must not be performed outside of Canada.

Engagement Type

• Full-time (1 individual resource)

Privacy Requirements (PHI & PHIA)

• The resource will not have custody or control of Personal Health Information (PHI)
• The resource will not act as an Information Manager as defined under The Personal Health Information Act (Manitoba)

Position Summary

The Business Analyst will play a key role in analyzing, designing, and implementing ICT solutions that support healthcare transformation initiatives. This role requires strong experience in public sector environments, with a focus on healthcare systems, process optimization, data migration, and stakeholder engagement.

Key Responsibilities

• Lead business analysis activities for ICT system implementations and upgrades
• Conduct stakeholder consultations to gather, document, and validate business requirements
• Perform business process mapping and identify opportunities for efficiency and cost reduction
• Develop and maintain RACI matrices to clarify roles and responsibilities
• Support data migration efforts, including data mapping and creation of data dictionaries
• Collaborate with technical teams to ensure alignment between business needs and system solutions
• Develop training materials and deliver end-user training post-implementation
• Plan and execute quality assurance and testing activities, including test script development
• Utilize Smartsheet to manage workflows, dashboards, and project tracking
• Contribute to patient safety and critical incident reporting system implementations

Mandatory Qualifications (Pass/Fail)

• Degree or Diploma in Computer Science (or related field)
• Valid Certified Scrum Product Owner (CSPO) certification

Required Skills & Experience

Business Analysis Experience

• Minimum 10 years in a Business Analyst role
• Experience implementing or upgrading ICT systems in the public sector
• At least one project within a public healthcare organization

Business Process Improvement

• Minimum 5 years of experience in process mapping and optimization
• Demonstrated ability to define performance metrics
• Experience developing RACI matrices

Data Migration & Management

• Minimum 4 years of experience working with sensitive patient/client data
• Expertise in data mapping, migration, and data dictionary development

Tools & Technology

• At least 1 year of experience using Smartsheet, including:
  • Forms, dashboards, and workflow automation
  • Process tracking and reporting

Training & Change Management

• Minimum 7 years developing training materials and delivering user training
• Experience supporting system adoption post-implementation

Quality Assurance & Testing

• Minimum 5 years of QA/testing experience in IT projects
• Experience with:
  • Test planning
  • Test script development and execution

Healthcare-Specific Experience

• At least 1 year of experience supporting implementation of:
  • Patient safety systems
  • Critical incident reporting solutions

Core Competencies

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder engagement abilities
• Ability to work independently in a remote environment
• Detail-oriented with a focus on quality and accuracy
• Experience working in regulated environments, particularly healthcare

Deliverables

• Business requirements documentation
• Process maps and workflow diagrams
• Data mapping and migration documentation
• Test plans and test scripts
• Training materials and user guides
• Status reports and dashboards