Job Description:
1. Overview of VAT IT Group
eezi is powered by VAT IT, who has over 20 years experience in the VAT industry worldwide. We make
use of industry-leading technology resulting in 30+ different tax savings solutions. We operate from 36
wholly owned offices situated worldwide and employ over 1000 knowledgeable specialists dedicated to
our core business. Our global operational resources enable us to develop our relationships with over
10,000 clients in 107 countries worldwide. These range from small and medium-sized enterprises to large
multinational corporations, across a wide range of sectors. Our robust technical knowledge and tax office
relations globally have allowed us to create a user-friendly cloud solution for electronic invoicing as well
as electronic VAT reporting for clients, servicing the VAT IT Group.
2. Job Description
We are seeking a highly skilled and motivated Business Analyst to join our team. The Business Analyst
will play a pivotal role in facilitating the integration of new clients and Tax Offices into our systems. This
entails comprehending the data flow, documents, processes, and other intricacies involved. The primary
responsibilities include administrative tasks related to integration, collaborating closely with the Tech
Team, conducting interviews with clients to understand workflows, and translating client/Tax Office
requirements to developers. The role demands a hands-on approach to ensure seamless integration and
technical mapping. As the position progresses, the Business Analyst will transition into a leadership role,
requiring detailed client requirement translation and potentially managerial duties.
3. Key Responsibilities
3.1 Product Vision and Strategy:
Assist in integrating new clients and Tax Offices, including understanding their data flows,
documents and processes.
Stay abreast of industry trends, competitor offerings, and customer needs to drive product
innovation and differentiation.
3.2 Product Implementation:
Liaise between clients and the Tech Team, translating client/Tax Office requirements to
developers.
Conduct interviews with clients to gather insights and understand workflows.
Create and maintain a well-structured product backlog, ensuring it aligns with the overall
product roadmap.
Undertake administrative tasks relating to integration, ensuring all details are addressed.
Provide hands-on guidance to clients during the onboarding process, assisting with
integration, mapping, and issue resolution.
Assist developers with schema help and document translation, as needed.
Demonstrate technical products to clients during presentations and demos.
3.3 Cross-Functional Collaboration: Work closely with software engineers, quality assurance teams, and other
stakeholders to ensure timely and high-quality product releases.
Provide guidance and support to development teams, ensuring they have a clear
understanding of the product vision and requirements.
Collaborate with stakeholders and development teams to define and prioritize product
requirements, user stories, and acceptance criteria.
3.4 Product Performance and Improvement:
Track and analyse key product metrics, user feedback, and market trends to identify
areas for improvement and optimization.
Proactively gather insights from customers, sales teams, and support teams to identify
new product features or enhancements.
Collaborate with the development teams to prioritize and implement product
enhancements based on customer feedback and market needs.
4. Requirements
Qualifications in BCom, Law, Business Analysis, System Analysis, or Industrial Engineering.
Business background to engage effectively with clients.
Demonstrated ability to quickly grasp complex concepts and simplify them.
Sales-oriented mindset with strong mathematical aptitude.
Ideally, some experience in technology/business analysis roles or coursework in technology, but this
is not mandatory.
Strong emotional intelligence.
Experience with e-invoicing products is highly desirable.
Excellent communication skills with the ability to effectively collaborate with technical and non-
technical stakeholders.
Strong analytical abilities, with a data-driven approach to decision-making.
Ability to thrive in a fast-paced, dynamic environment, and manage multiple priorities
simultaneously.
Detail-oriented with a passion for delivering high-quality products that meet customer needs.
Problem-solving mindset.
Previous experience in a similar role in the software/fintech industry is advantageous.
This position offers an exciting opportunity for a dynamic individual to contribute to the integration process
and play a key role in translating client requirements into actionable insights for the Tech Team. If you thrive
in a fast-paced environment, enjoy problem-solving, and possess a blend of business acumen and technical
aptitude, we encourage you to apply.