Functional Consultant – Microsoft Dynamics 365 Sales (CRM)

Employment Type: Full-time / Contract / Freelance

We are looking for an experienced Functional Consultant – Microsoft Dynamics 365 Sales (CRM) to lead end-to-end implementations and drive successful CRM transformations. The ideal candidate will have strong functional expertise in D365 Sales and Customer Service, hands-on implementation experience, and the ability to work closely with stakeholders to deliver scalable, business-focused solutions.

Key Responsibilities

• Lead end-to-end implementations of Microsoft Dynamics 365 Sales, Customer Service, and Customer Engagement (CRM)

• Gather, analyze, and document detailed business requirements

• Configure and customize D365 Sales modules including:

  • Leads

  • Opportunities

  • Accounts

  • Activities

• Configure Customer Service modules including:

  • Case Management

  • SLA Management

  • Services

  • Queues & Routing Rules

  • Workflow & Automation

• Integrate D365 with Power Platform (Power Automate, Power Apps) — preferred

• Manage data migration, system configuration, and testing cycles

• Conduct UAT sessions and provide end-user training

• Deliver post-go-live support and drive continuous system improvements

Experience & Qualifications

• 4–7 years of hands-on experience in Microsoft Dynamics 365 CRM (Sales, Customer Service, Customer Engagement)
• Minimum 2 full-cycle D365 Sales or Customer Service implementations (end-to-end delivery)

• Strong understanding of:

  • Sales pipelines

  • Case management

  • Queue management

  • Routing rules

  • CRM best practices

  • Process automation

• Proven client-facing experience with requirement gathering and stakeholder management

• Microsoft certifications (preferred but not mandatory)