Foreground is representing a leading global organisation in the fitness, sport, and wellness sector, recognised worldwide for its innovation, premium solutions, and strong commitment to promoting a healthy and active lifestyle. Operating across more than 100 countries, the business partners with elite institutions and global sporting events while maintaining a strong focus on quality, performance, and customer experience.

This organisation attracts individuals who are proactive, disciplined, digitally minded, and genuinely passionate about fitness and wellbeing.

The Role

We are seeking an Installation Quality Specialist to ensure excellence in delivery and installation standards across logistics and after-sales partners. This role plays a critical part in safeguarding brand reputation by driving consistent installation quality, strict compliance with protocols, and high customer satisfaction.

The successful candidate will work closely with logistics partners, after-sales technicians, country leadership, and global quality teams to monitor performance, train and certify installers, and resolve quality issues at root-cause level.

Key Responsibilities

• Ensure full installation capability coverage across third-party logistics partners and after-sales technicians through structured training, e-learning certifications, and on-the-job coaching
• Drive consistent implementation of delivery and installation guidelines and technical protocols across the installation network
• Monitor customer and market feedback (including NPS, snagging, and field failure metrics) to identify weaknesses in delivery and installation processes
• Conduct regular quality audits on completed installations to ensure full compliance with installation standards and fixing requirements
• Ensure correct and consistent use of installation documentation and reporting tools across all projects
• Audit installations requiring fixing to confirm correct execution in line with technical specifications
• Verify logistics partners compliance with HSE standards, certifications, and contractual obligations
• Manage the full snagging process, including issue analysis, root cause identification, corrective actions, and follow-up
• Control and monitor cost allocation linked to installation failures and corrective interventions
• Prepare and present regular quality and performance reports to local management and global stakeholders, supporting continuous improvement initiatives

Candidate Profile

• Passionate about fitness and maintaining an active, healthy lifestyle
• Proactive, detail-oriented, and ethically driven
• Comfortable working in structured, process-led environments

Experience & Skills Required

• Bachelors degree in Engineering, Logistics, Quality Management, or a related discipline
• 3–5 years experience in installation quality, after-sales operations, or logistics management
• Strong technical understanding of products and installation processes; after-sales experience is highly desirable
• Proven ability to analyse data and translate insights into practical quality improvements
• Advanced Excel skills and experience working with ERP and CRM systems
• Solid knowledge of Lean and Total Quality methodologies, including PDCA
• Strong communication and stakeholder management capabilities
• Structured problem-solver with the ability to manage complex, cross-functional activities
• Digitally savvy, with an interest in process automation and continuous improvement