M08 - Business Analyst

Overview / Purpose

You will work closely with stakeholders from various government agencies to analyse their business needs and translate them into technical and design requirements. You will also manage a cross-functional team of engineers, designers and oversee the end-to-end delivery of features/services.

Key Responsibilities

• Elicit, capture, and analyse business requirements from diverse stakeholders
• Produce high quality artifacts: user stories / epics, functional & nonfunctional requirements, acceptance criteria, etc.
• Facilitate workshops, discovery sessions, requirement gathering, prototyping where needed.
• Coordinate with software engineers, UX designers, tech-ops, dev-ops, etc. to deliver features or releases.
• Manage stakeholders, communicate progress, risks, tradeoffs.
• Ensure solutions comply with government policies standard, e.g. security, accessibility, usability, data governance.
• Monitor metrics and KPIs, e.g. user satisfaction, service quality, performance, adoption.

Experience and Qualifications

• At least 5 years of experience in business analysis, system design, project/delivery management in a digital / software / ICT environment. 
• Preferably with some experience working with the Singapore government or public service.
• Familiarity with Agile delivery and tools (e.g. Jira, Confluence etc.).
• Good in data / analytics, ability to interpret data, define metrics, track outcomes.
• Awareness of cloud platforms, application development, APIs, integration.
• Knowledge of security, privacy, accessibility standards.

Soft Skills

• Excellent interpersonal, communication, facilitation and presentation skills.
• Good problem solving and analytical thinking.
• Adaptability, able to work in fastpaced, changing environments.