G10 - Operations Support Engineer

Role Overview

The L1 Support / Webmaster will join a website team supporting the revamp and ongoing operations of a large-scale corporate website. The role focuses on daily website content updates, first-level support, and operational monitoring to ensure stable and compliant website operations.

Key Responsibilities

• Perform day-to-day website content updates, including publishing and updating pages, images, and content using a Content Management System (CMS).
• Provide L1 support for website-related issues, including ticket triaging, escalation, and resolution in accordance with defined SLAs.
• Monitor website traffic and performance using web analytics tools and report issues or anomalies where required.
• Maintain and update documentation, knowledge bases, and operational procedures related to website systems and support processes.
• Collaborate with internal stakeholders and vendors to support website revamp initiatives and ongoing enhancements.
• Ensure content accuracy, timeliness, and adherence to operational standards.

Required Experience & Skills

• Experience in managing and supporting websites on a day-to-day basis.
• Hands-on experience with CMS platforms for publishing and maintaining website content.
• Familiarity with web analytics tools for monitoring traffic and performance.
• Experience using ticketing systems (e.g. JIRA) for issue tracking, escalation, and resolution.
• Understanding of SLA-driven operational support environments.
• Ability to document processes and maintain structured knowledge repositories.
• Strong attention to detail and ability to work independently.