IT Support Engineer

We are seeking a proactive and customer-oriented IT Support Engineer to provide Level 1 and Level 2 technical support and ensure the smooth operation of the organisation's end-user technology, IT assets, and workplace infrastructure.

The successful candidate will support employees across the APAC region, manage day-to-day IT operations, coordinate IT-related projects, and work closely with internal stakeholders and external vendors. The ideal candidate has strong troubleshooting skills, a service-oriented mindset, and the ability to work independently in a fast-paced business environment.

Main Responsibilities

• Manage employee onboarding and offboarding, including device setup, user account administration, access provisioning, email configuration, security controls, and equipment collection.
• Provide Level 1 and Level 2 technical support through onsite, remote, phone, email, and ticketing channels, resolving incidents and service requests within agreed service levels.
• Configure, deploy, maintain, and troubleshoot end-user devices, operating systems, Microsoft 365 applications, business systems, network connectivity, VPNs, printers, and office technology.
• Administer Microsoft 365, Active Directory, Microsoft Entra ID, identity and access management, endpoint security, software deployment, system updates, and device compliance.
• Manage the full IT asset lifecycle, including procurement, inventory, allocation, software licensing, warranty tracking, vendor coordination, repairs, maintenance, and secure disposal.
• Coordinate and support IT infrastructure and workplace technology projects, including meeting room deployments, office expansions, relocations, system upgrades, cloud migration, cybersecurity initiatives, disaster recovery, and business continuity.
• Investigate complex technical issues, perform root cause analysis, maintain technical documentation and SOPs, support junior team members, and recommend improvements to IT operations and user experience.
• Provide PMO support by coordinating project plans, timelines, status reporting, documentation, risks, issues, action items, and stakeholder follow-ups to ensure smooth and timely project delivery

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Minimum 1 to 3 years of experience in IT support, desktop support, service desk, end-user computing, or a related role.
• Hands-on experience supporting Windows, macOS, Microsoft 365, Active Directory, Microsoft Entra ID, networking, VPNs, printers, and end-user devices.
• Basic knowledge of LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, endpoint security, patch management, and IT asset management.
• Good troubleshooting, communication, customer service, documentation, and project coordination skills.
• Able to work independently, manage multiple priorities, and collaborate effectively with employees, internal stakeholders, and external vendors.
• Willing to provide onsite support and assist with office IT activities, deployments, relocations, or projects when required.