G12 - Project Manager

Roles and Responsibilities

• Oversee, manage multiple vendors and external providers of ICT services, work with team members from application and infra teams, to deliver project on time and within budget;
• Project Management (Scope, Budget and Schedule) including regular management reporting for maintenance and/or development projects;
• Conduct requirements workshop to gather user requirements and analyses business processes to provide clear analysis and documentation of the problems and proposed;
• Ensure that projects are executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality;
• Participate and contribute in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation;
• Review project deliverables. e.g. functional specifications, system test plan & results, user guide, operation manual;
• Plan and perform user acceptance testing;
• Assess service requests for enhancements and maintenance of systems;
• Ensure Service Level Agreements for projects and incidents are met;
• Identify potential project risks and its implication to the organisation and to recommend mitigating measures as to manage the risks;
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines; and
• Manage and resolve day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations

Knowledge and Skills

• Tertiary education in Computer/Computer Science or Electronics Engineering or Information Technology or equivalent.
• Project Management Certification or equivalent

Relevant Experience

• Relevant working experience as Project Manager/Scrum Master.
• Strong project management skills to manage projects with challenging timeline, changing requirements
• Strong stakeholder management skills to manage external dependencies, business users and management to report blockers and progress, and able to articulate clearly the project status.
• Relevant experience in and knowledge of microservice architecture will be advantageous.
• Relevant experience and/or certification in AWS is preferred.
• Familiarity with audit in enterprise IT environments.
• Work experience and strong troubleshooting skills in resolving application, infrastructure (including desktop, server, network)
• Strong administrative skills and able to present to management.
• Experience in writing papers and creating proposals.
• Strong analytical, conceptualisation and problem-solving skills.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Results and customer oriented.