G03 - ServiceNow Developer

Primary Responsibilities:

• Design, develop, and maintain ServiceNow applications and workflows according to business requirements, including custom applications, integrations, and automated solutions using JavaScript, HTML, CSS, and ServiceNow's proprietary languages
• Design and develop custom applications using ServiceNow App Engine, including creating data models, access controls, business logic, and user interfaces

Technical Skills Required:

• Strong proficiency in ServiceNow development, including experience with ServiceNow scripting using JavaScript, Business Rules, Client Scripts, UI Policies, and UI Actions
• Extensive experience with App Engine Studio and App Engine Templates for rapid application development
• Experience with ServiceNow's Service Portal custom development, including strong knowledge of AngularJS, Bootstrap frameworks, CSS and development of custom widgets

• Understanding of integration protocols such as REST / SOAP web services, authentication method such as OAuth / SAML and parsing of payloads in JSON and XML formats
• Proficiency in configuring and leveraging MID Server for secure on-premises integrations
• Proficiency in creating custom workflow using Flow Designer and Integration Hub for process automation
• Familiarity with ITIL framework and IT Service Management principles

• Experience in developing and deploying applications using Now Experience UI Builder
• Knowledge of Table Builder and configuring table relationships
• Understanding of App Engine security model, role-based access control and cross-scope access control configurations
• Experience with App Engine governance and deployment processes

Additional Requirements:

• ServiceNow certifications (Administrator, Implementation Specialist, Application Developer) are highly desirable
• Experience with Agile development methodologies and version control systems
• Strong analytical and problem-solving abilities with attention to detail
• Excellent communication skills for collaborating with stakeholders and documenting solutions

Key Responsibilities:

• Lead the technical design and implementation of ServiceNow solutions, ensuring they align with enterprise architecture standards and best practices
• Develop and maintain custom applications using App Engine that meet business requirements
• Design and implement automated controls and monitoring solutions
• Provide technical guidance and mentoring to junior developers and administrators
• Participate in code reviews and ensure quality standards are maintained throughout development
• Troubleshoot complex technical issues and provide timely resolution
• Create and maintain technical documentation for all developed solutions

Experience Level:

• Minimum 5 years of ServiceNow development experience
• At least 3 years of hands-on experience with App Engine development
• Bachelor's degree in Computer Science, Information Technology, or related field
• Demonstrated experience in implementing and customising ServiceNow modules in enterprise environments