G17 - Business Analyst

About the Role

• We are looking for a skilled Business Analysts with a solid track record in delivering projects. You should be comfortable working with stakeholders at all levels, translating complex business requirements into clear technical requirements, and have good understanding of user experience principles.
• Experience with generative AI (GenAI) technologies and their business applications is a strong plus.

Key Responsibilities

• Gather, analyse, and document business requirements through stakeholder interviews, workshops, and process mapping sessions
• Translate complex business needs into clear user stories and functional specifications for the development team
• Support user research activities and incorporate user feedback into requirements documentation
• Identify opportunities to leverage GenAI tools to improve business processes and user productivity
• Facilitate communication between stakeholders, product owners, and the technical team
• Create and maintain process flows, user journey maps, and requirements documentation
• Contribute to basic wireframes and user flow diagrams in collaboration with UX designers
• Conduct user acceptance testing (UAT) and coordinate feedback from stakeholders
• Support change management initiatives and user training programmes
• Monitor and report on project progress, risks, and issues

Requirements

• At least 3 years of experience in digital transformation projects
• Strong understanding of IT policies, processes, and compliance requirements (e.g., IM8)
• Understanding of GCC concepts, terminology, and security classifications to facilitate requirements gathering and documentation
• Proven experience in requirements gathering, analysis, and documentation
• Proficiency in business process modelling and documentation tools
• Experience in agile methodologies and working with scrum teams
• Strong stakeholder management and communication skills
• Ability to understand technical concepts and communicate them to non-technical audiences
• Good understanding of user experience principles and best practices

Nice to Have

• Experience with GenAI tools and their practical business applications
• Knowledge of case management systems or document processing workflows
• Familiarity with security requirements and data classification
• Experience in data analysis and visualisation tools
• Experience in process re-engineering and digital transformation initiatives
• Basic proficiency in UX tools (e.g., Figma, Miro)
• Experience participating in user research activities and usability testing sessions
• Understanding of accessibility standards and inclusive design principles