Expression of Interest - Practice Manager- ServiceNow AI

Practice Manager- ServiceNow AI

This role is open to only current Fujitsu employees.

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

This role is about driving AI into the heart of our ServiceNow practice. While Fujitsu has a long AI history, our ServiceNow unit is now accelerating its own AI journey. Your mission is twofold: accelerate cutting-edge ServiceNow AI adoption for our clients, and rigorously optimise our own operations using AI for peak productivity.

Reporting to the Director of Professional Services, you're a pragmatic visionary someone who can turn AI's potential into real-world value. In our fast-paced, collaborative culture, you'll define how our ServiceNow practice uses AI, delivering top outcomes for clients and boosting our own efficiency. You'll bridge the gap between AI's promise and its practical application, building confidence and fostering adoption across our teams. Though an individual contributor, your influence will span our global delivery team, including regional COEs, and technical leadership, critical for our future direction and business success in a rapidly evolving market.

Location flexible across Australia and New Zealand.

Responsibilities and Accountabilities

This role is instrumental in establishing our ServiceNow practice as 'one of one' in the market for AI capabilities. To achieve this, you will possess a unique blend of deep technical mastery, visionary foresight, and the ability to create tangible business value through the strategic application of AI. It's about shaping

AI's application, inspiring others, and driving our market differentiation. Your drive for excellence and innovative spirit will shine through as you elevate our entire ServiceNow practice's technical capability and market standing through strategic, intelligent, and collaborative AI application. High performance here means tangible impact and inspiring change. Within 90 days, you'll deliver a clear strategy and three quick, impactful AI wins. Beyond that, a high-performing Manager of AI Acceleration consistently delivers

Practice Management

• Lead the strategic growth of Fujitsus ServiceNow AI practice, delivering three impactful AI wins within 90 days.
• Define and execute a scalable roadmap for AI integration, aligning with business goals and market trends.
• Drive high-value client outcomes through innovative ServiceNow and AI solutions, securing long-term partnerships.

Technical & AI Thought Leadership

• Champion adoption of advanced ServiceNow AI features (e.g., Virtual Agent, Predictive Intelligence, AIOps, Generative AI).
• Architect scalable, real-world AI solutions that deliver measurable business value.
• Translate complex AI concepts into practical applications, fostering a culture of experimentation and learning.

Pre-Sales & Delivery Excellence

• Standardise and lead pre-sales consulting processes, including solution design, proof of concepts, and client demonstrations.
• Mentor consultants to craft compelling solutions and support tender responses with accurate technical estimates.
• Ensure consistent delivery excellence and client satisfaction across engagements.

People Leadership

• Lead and develop a high-performing, diverse advisory team with >80% engagement.
• Drive succession planning, capability uplift, and employee experience improvements.
• Fulfil all people leadership responsibilities including recruitment, onboarding, performance reviews, and wellbeing initiatives.

Market Positioning & Innovation

• Position Fujitsu as a market leader through thought leadership, digital asset creation, and strategic advisory.
• Maintain deep knowledge of ServiceNow roadmap and AI industry trends to inform strategy and client engagements.
• Build strong relationships with product owners, domain experts, and C-suite stakeholders.

Accountabilities

• Delivery of strategic AI wins and roadmap execution within defined timeframes.
• Achievement of revenue, OPPL, and billable utilisation targets.
• Growth and retention of key accounts through high-impact solutions and advisory.
• Uplift of team capability, engagement, and succession readiness.
• Tangible business outcomes from AI initiatives (e.g., ROI, efficiency gains, client satisfaction).
• Consistent positioning of Fujitsu as the go-to partner for ServiceNow AI expertise.

Requirements and Experience

Must Have

• 10+ years of hands-on experience in delivering ServiceNow solutions
• 5+ years people leadership
• Demonstrated AI application
• Excellent written and verbal communication skills
• Hands-on experience required in creating end-to-end solution for the client.
• Ability to understand the commercial implications of proposed solutions and be able to come up with optimizing ideas.
• Willingness to support various geographies and time zones.
• Excellent written and verbal communication skills.

We are looking for a highly organized, detail-oriented communicator with strong technical skills in the ServiceNow platform!

Must Have Attitude and Demonstrated Behaviors:

• You have a people-first mindset and caring, consistent behaviors when it comes to leadership
• You are positive and help others embrace the inevitable flux of change in fast paced technology environment.
• You take pride and care about the response and solution you are presenting to a customer
• You are an expert in time management and can manage multiple activities simultaneously
• You are highly analytical and strategic, can decipher what a customer is looking for and position a response to win.

Qualitifications

Must Have

IT Degree, relevant tertiary education in Computer Science or relevant experience.

ServiceNow Sales & Messaging Foundation Accreditation

ServiceNow Sales or Presales Accreditation in 4+ Product Line

ServiceNow CSA

ServiceNow CIS x 4 - ITSM + HRSD + CSM + Any Other

ServiceNow Pro Suite x 3 - ITSM + HRSD + CSM

ServiceNow Pro Plus Suite x 3 - ITSM + HRSD + CSM

Fujitsu People Leader Development Training as per region

Nice To Have

Business Domain Certifications (eg ITIL, Scrum Master, PRINCE2)

ServiceNow CAD

ServiceNow Expert Programs - ArchX, CWA, CTA or CMA

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

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