Expression of Interest_24/7 Security Operations Analyst

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

We are looking for a 24/7 Security Operations Analyst. The 24/7 Security Operations Analyst plays a crucial role in frontline cyber defence by providing continuous monitoring, triage, and initial response to security events across customer environments. Operating within our high-availability Security Operations Centre (SOC), this position ensures timely identification of threats and supports incident management efforts in alignment with service-level commitments.

This role has a strong customer focus, requiring clear and professional communication, timely escalation of security events, and a commitment to delivering high-quality support that strengthens customer trust and security outcomes.

This role reports into Managed Sec Ops Practice Lead and flexible across Auckland and Wellington location. This role requires you be flexible to operate in shift work and available to support on weekends as well.

Responsibilities and Accountabilities

Cyber Monitoring and Detection

• Monitor SIEM and security telemetry 24/7 for suspicious activity or known indicators of compromise.
• Conduct first-level triage and classification of security alerts to determine severity and potential impact to customers.
• Ensure consistent and accurate alert investigation, following playbooks and detection logic.

Incident Response and Escalation

• Initiate standard response actions and escalate verified incidents to Tier 2 analysts or Incident Response teams.
• Accurately document all investigations, containment actions, and escalations using case management tools.
• Provide clear, customer-focused communication during events and incidents, ensuring relevant details and timelines are conveyed effectively.

Customer Engagement and Support

• Act as a professional and responsive point of contact for customer SOC-related queries, escalations, or routine status updates during shifts.
• Contribute to customer reporting by maintaining accurate incident logs and assisting with ticket updates.
• Provide insights and context for customer briefings and post-incident reviews as required.

SOC Operations

• Maintain up-to-date shift logs, health check records, and SOC dashboards.
• Support operational continuity by performing handovers and adhering to standard operating procedures.
• Participate in continuous training, readiness exercises, and detection validation activities.

Collaboration and Service Improvement

• Provide feedback to our Advanced Cyber Intelligence and Response Team (ACIRT) to enhance alert fidelity and reduce false positives.
• Recommend improvements to SOPs, playbooks, and customer-facing artefacts.
• Assist in onboarding and training of junior SOC staff as needed.

Requirements and Experience

To succeed in this role you will have:

• 1–2 years in a SOC or cybersecurity operations environment
• Experience in handling live security events and contributing to incident response
• Familiarity with SIEM tools (e.g., Crowdstrike, Splunk, Sentinel, QRadar, or similar)
• Strong verbal and written communication skills, especially in high-pressure scenarios
• Ability to work a 24/7 rotating roster (including nights, weekends, and holidays)
• Relevant cybersecurity certifications (e.g., CompTIA Security+, SANS SEC401/511, GCIA, Blue Team Level 1)
• Bachelors degree in Cybersecurity, Information Technology, or equivalent experience

Desired Experience, Other Knowledge & Attributes

• Exposure to customer support, managed security services, or MSSP environments
• Understanding of customer SLAs, confidentiality, and service expectations
• Experience with MITRE ATT&CK, SOAR platforms, and basic scripting or automation
• Government security clearance or ability to obtain for NZ

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

Search Firm Representatives – PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.