Expression of Interest_ServiceNow Lead Consultant (NZ)

We Are Fujitsu

We use technology to make lives happier. As a global leader in technology and business solutions, we transform organizations and the world around us. With a long heritage of innovation and expertise, we continuously contribute to societal growth and customer success.

About the Role

We are seeking a Lead Consultant to help deliver ServiceNow projects and services, ensuring high customer satisfaction. This role can be based in Auckland or Wellington.

Responsibilities and Accountabilities

Delivery:

• Ensure technical deliverables to customers are complete, accurate, consistent, high-quality, and on time, leveraging your expertise as a ServiceNow subject matter expert.
• Lead hands-on ServiceNow solutions (development, testing, and implementation) individually or as part of a team, achieving high customer satisfaction.
• Deliver design specifications documentation that incorporates out-of-the-box functionality, ServiceNow best practices, and customer requirements gathered through skilled technical and functional design workshops.
• Build trust-based relationships and a strong reputation with client stakeholders for the accuracy and quality of your deliveries. Provide recommended solutions for risk management, process improvement, and automation.
• Influence new engagements and opportunities within the client, communicating these to CSMs and account managers.

Support and Enablement:

• Serve as the trusted escalation and support point for all teams engaged in the account, including vendors and management.
• Mentor and coach junior employees to enhance their technical and consulting capabilities. Participate in hiring processes by making recommendations for new team members and participating in interviews.
• Foster knowledge sharing through re-usable frameworks, EnableWay education sessions, documentation, and Rapid Seeds.

Requirements and Experience

Mandatory Experience:

• Articulate the value of personal ServiceNow project delivery.
• Provide platform insight and forward-thinking on ServiceNow upgrades, new releases, and future roadmaps.
• Ensure high-quality ServiceNow development with experience in creating build documentation, solution designs, and detailed specifications.
• Hands-on development skills in HTML, XML, JavaScript/AJAX, and Integrations (web services, SOAP, email, MID, etc.).
• Lead workshops as part of a team across multiple ServiceNow product lines.
• Exceptional written and verbal communication skills.

ServiceNow Mastery:

• Lead customer engagements in technical or functional areas for enterprise customers.
• Manage and coordinate team members during customer engagements, providing expertise, quality assurance, peer review, guidance, and support.
• Participate in analysis and provide detailed solution recommendations.
• Lead customer workshops with acute attention to detail, capturing and documenting requirements for customers and development teams.
• Present solution designs and engage with various stakeholders, including business stakeholders and security teams.
• Carefully plan and present customer showcases, considering use cases, personas, and audience interests.
• Provide platform insight and forward-thinking on ServiceNow upgrades, new releases, and future roadmaps.

Desired Experience & Knowledge / Other Relevant Information:

• 7+ years of successful ServiceNow project delivery with team management.
• 2+ years in a lead role for customer engagements.
• 6 months of experience in people leadership.
• General understanding of ServiceNow licensing.
• Additional certifications in ServiceNow, Project Management (Agile, SCRUM, PRINCE2), IT Degree, or relevant tertiary education in Computer Science.

Why Fujitsu?

We are an organization committed to fairness, equality, diversity, equity, and inclusion. We continuously strive to bring together diverse perspectives and talents in an inclusive environment where everyone can bring their full selves to work. This philosophy is encapsulated in our Be Completely You initiative.

• We prioritize people, believing in the power of diversity to drive innovation.
• Our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion reflect our commitment to an inclusive culture.
• We offer tailored career paths globally to support your professional and personal growth.
• Our strong regional and global reputation earns trust from our customers.
• We offer best-in-class reward and recognition programs, flexible work arrangements, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help achieve our purpose. We encourage applications from underrepresented groups, including women, gender-diverse individuals, Aboriginal and Torres Strait Islander people, Māori and Pacific people, LGBTI+ individuals, people with disabilities, culturally and linguistically diverse people, veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't meet every requirement listed, please don't rule yourself out. Research indicates that underrepresented groups often only apply if they meet every criterion. We focus on hiring individuals who value inclusion, collaboration, adaptability, courage, and integrity. If this resonates with you, we encourage you to apply. For more information, please email careersapac@fujitsu.com.

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. CVs or resumes submitted without a valid written agreement will be considered the sole property of Fujitsu. No fee will be paid if a candidate is hired due to an agency referral without an existing agreement with the Fujitsu Talent Acquisition Team. Introductions must be through engagement by the Fujitsu Talent Acquisition Team, where agency agreements are in place.