Job Openings Sr. Technical Consultant (CASE)

About the job Sr. Technical Consultant (CASE)

Senior Consultant - CASE

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

The Senior Technical Consultant- CASE (Customer Advisory & Support Excellence) is responsible for delivering high-performing ServiceNow technical services (development/delivery/support/administration) to ensure maximum customer satisfaction.

This role reports to the Lead Consultant / Principal Consultant / People Delivery Manager/CASE Manager and is based in the Philippines.

This role offers a permanent position with a work-from-home arrangement (onsite presence required 1-2 times per month).

Responsibilities and Accountabilities

  • Leading the customer with world-class technical services to maximize value realization.
  • Proactively identifying opportunities for additional value equivalent to customer expenditure.
  • Ensuring compliance with customer and CASE policies, processes, and procedures.
  • Achieving ongoing operational efficiencies.
  • Contributing to the growth of the company's culture and ways of working.
  • Maintaining an active Career Development Plan with career, training, and certification goals achieved on time.

Requirements

Must-Have Qualifications and Experience:

  • IT Degree, relevant tertiary education in Computer Science, or relevant experience.

  • ServiceNow CSA certification.

  • ServiceNow CIS-ITSM certification.

  • Certification to deliver 2+ CASE technical entitlements.

  • Strong interpersonal, communication, and negotiation skills.

  • Experience in ITIL Service Management practices, specifically Incident, Change, and Problem Management.

  • Experience in providing application support in ServiceNow.

  • Experience across multiple ServiceNow releases, ideally from Orlando to the most recent release.

  • Ability to prioritize competing demands and achieve results with a customer-focused approach.

Nice-to-Have Qualifications and Experience:

  • Additional ServiceNow Certifications or Accreditations.

  • 5+ years of successful ServiceNow support/delivery experience.

  • General understanding of ServiceNow licensing.

  • Knowledge of, and ability to adapt to, both Waterfall and Agile project methodologies.

  • Familiarity with other ServiceNow products beyond CIS-ITSM.

  • Experience in hosting sales-based sessions and delivery-focused 

    training.
  • Familiarity with ServiceNow's capability to manage operational efficiencies.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organization to support your professional and personal growth.
  • Our customers trust us. We have an excellent reputation across the region and globally.
  • Best in-class reward and recognition programs flexible work, volunteering leave, and more.
  • We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.


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