Senior Customer Service Manager

Senior Customer Service Manager

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

The Senior Customer Services Manager will be focused on managing and developing a key flagship customer whilst driving growth and expansion.

The successful candidate will develop industry knowledge, build strong customer relationships, and contribute to revenue growth through effective account management and implementation of new solutions. Acting as the primary point of contact for customers and stakeholders, ensuring their needs are met while identifying new opportunities for additional Fujitsu solutions and fostering long-term partnerships.

About the role

• Build and maintain relationships with customers and stakeholders, acting as their primary point of contact and driving customer satisfaction.
• Develop a thorough understanding of the customer and their needs through identifying industry trends and market opportunities.
• Identify future opportunities and needs for further development within existing customer accounts and establishing Fujitsu at the forefront of innovation within the market.
• Provide on-going support to the customer and end users in order to drive customer satisfaction and ensure retention of business.
• Collaborate across a range of business units and customers within Fujitsu to drive a unified approach to the delivery of services.
• Prepare accurate reporting on account performance and growth allowing a data driven approach to overall account direction and planning.
• Stay informed about company products, services, and advancements in technology relevant to customer needs.

About you

•  A minimum 5 years' experience in a sales or account management role, ideally within the IT or related industries.

• Strong interpersonal skills with the ability to build rapport with customers.

• Excellent communication skills both verbal and written.

• Basic understanding of sales principles and customer relationship management (CRM) tools.

• Proficiency in Salesforce and other enterprise business applications

• Strong understanding of IT industry trends and ability to apply to current and future customer need.

• Active or Reinstatable AGSVA Security Clearance required!

Why Fujitsu?

We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organisation to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in class reward and recognition programs flexible work, volunteering leave and more.
• We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey by emailing careersapac@fujitsu.com.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

Search Firm Representatives Please Read Carefully

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles - PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).