Technical Services Engineer Expert

Technical Services Engineer Expert

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

You will provide expert customer centric end-user support across a range of hardware, software and networks within highly secure defence environments. Ensuring the highest level of customer service and providing on-going support to the Australian Defence Force.

• Support of desktop infrastructure and service across multiple technology streams including Hardware, Software and Networks
• Asset refresh, relocation deployment and decommission maintaining data integrity throughout.
• Maintenance of client's physical infrastructure including desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
• Actively engage with stakeholders keeping them updated as their case progresses, notifying of any delays.
• Liaise with customer and other stakeholders to determine and document user IT and AV requirements.
• Work with the national team to deliver more complex or large-scale Customised ICT Requests

About you

• Demonstrated entry level technical knowledge of hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment.
• Demonstrated knowledge of desktop & software applications i.e. Operating Systems, Microsoft Office, Antivirus software and systems.
• Demonstrated entry level or basic working knowledge of basic IT infrastructure and network equipment
• Strong verbal and written communication including the ability to articulate technical information to the targeted audience.
• Ability to work well within a team while fostering relationships and partnerships and a can-do attitude
• Demonstrated experience and knowledge of the use of an incident management toolset.
• Current or Reinstatable AGSVA Clearance!!

Why Fujitsu?

We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organisation to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in class reward and recognition programs flexible work, volunteering leave and more.
• We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey by emailing careersapac@fujitsu.com.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

Search Firm Representatives Please Read Carefully

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles - PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).