Expression of Interest_Software License Management (SLM) Specialist

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

We are seeking a highly skilled and motivated Software License Management (SLM) Specialist , delivering ServiceNow projects and services focused on Software Asset Management (SAM) that ensure a high degree of satisfaction to the customer.

Location flexible across east coast of Australia, Melbourne location (preferred).

Responsibilities and Accountabilities

• Deliver hands-on ServiceNow SAM solutions (implementation, configuration, process design) to clients with a focus on accuracy, quality, and customer satisfaction.
• Collaborate with clients to design and document SAM processes, incorporating best practices (ITIL, Gartner ITAM, ISO 19770-1).
• Build and maintain strong relationships with client stakeholders, providing trusted advice on risk management, process improvements, and cost optimization.
• Influence new engagements and identify opportunities within client organizations.
• Support internal teams and vendors by resolving issues and providing escalation support.
• Mentor junior team members and contribute to the hiring process.
• Educate clients on SAM Pro features, reporting, and remediation actions to maintain compliance.

Requirements and Experience

Mandatory Experience

• Extensive experience in ServiceNow SAM implementations and configurations.
• Expertise in software license compliance, optimization, and governance frameworks for major software publishers (Microsoft, Oracle, SAP, etc.).
• Proven ability to conduct SAM maturity assessments and roadmap development.
• Experience in ITAM tools (ServiceNow SAM Pro, Flexera, Snow, etc.) and knowledge of IT infrastructure.
• Strong communication skills, with the ability to lead workshops and deliver strategic guidance.
• Experience in audit defense, risk mitigation, and managing software audits.
• Knowledge of complex software licensing models (e.g., IBM PVU, AU).

Desired Experience & Knowledge / Other Relevant Information

• Experience with SaaS Management & Optimization.
• Additional ServiceNow Certifications.
• ITIL Foundation Certified.
• Experience in customer success management, including customer education & enablement, KPI development & performance tracking, cross-functional team collaboration, and stakeholder management.
• Experience in conducting operational health checks, reviews & ROI assessments to deliver actionable recommendations & quick wins.
• Experience in providing software vendor audit defense support.

Education

• 5+ years successful SAM project and services delivery, 2+ years of proven experience on ServiceNow SAM Pro.
• General understanding of ServiceNow licensing.
• IT Degree or relevant tertiary education in Computer Science or related field.

Mandatory Qualifications

• ITIL Foundation Certification.
• ServiceNow CSA.
• ServiceNow SAM CIS good to have.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.