Lead Technical Consultant - ServiceNow (Hybrid)

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

The Lead Technical Consultant is responsible for guiding and delivering complex ServiceNow implementations across the APAC region, ensuring high-quality, on-time outcomes and outstanding customer satisfaction.

This role reports into the Principal Consultant / People Delivery Manager / Practice Lead.

This role is based in Makati with a hybrid working arrangement, involving onsite presence for 1 to 2 days per month, supplemented by remote work options.

Responsibilities and Accountabilities

• Serve as the ServiceNow subject-matter expert: design, develop, test, and implement hands-on solutions that leverage out-of-the-box functionality and best-practice standards.
• Produce high-quality design specifications and build documentation, incorporating customer requirements from technical and functional workshops.
• Build and maintain trust-based relationships with client stakeholders; advise on risk management, process improvements, and automation opportunities.
• Identify and influence new engagements and upsell opportunities; collaborate with Customer Success Managers and Account Managers to grow the practice.
• Act as the escalation point for issues across project teams, vendors, and internal stakeholders resolve problems quickly and calmly.
• Mentor and coach junior consultants; contribute to hiring decisions and participate in interview panels.
• Develop and share reusable frameworks, run EnableWay education sessions, and author Rapid Seeds knowledge assets.
• Lead a small team (12 consultants) to achieve ~80% billable utilisation, maintain KPIs, and drive professional development.

Requirements and Experience

Must Have:

• Bachelor's degree in IT, Computer Science, or related field.
• ServiceNow Certified System Administrator (CSA), CIS in ITSM, plus at least one additional ServiceNow CIS.
• ServiceNow sales & presales accreditation across two or more product lines.
• ITIL Foundation certification.
• Proven track record delivering high-quality ServiceNow projects, build documentation, solution designs, and detailed design specs.
• Hands-on development skills: JavaScript/AJAX, HTML, XML, and integrations (web services, SOAP, email, MID).
• Experience leading customer workshops, gathering requirements, and presenting to both technical and non-technical stakeholders.
• Strong written and verbal communication skills, with a demonstrated ability to articulate platform roadmaps, upgrades, and best practices.
• Previous coaching or people-leadership experience, with awareness of leadership competencies and ability to drive team performance.

Nice to Have:

• Additional ServiceNow Certifications (e.g., ServiceNow Suite Certified).
• Project Management Certifications, including Agile, Scrum, and PRINCE2.
• 7+ years of successful ServiceNow project delivery while managing and coordinating team members.
• 2+ years leading customer engagements.
• 6 months of experience with people leadership.
• General understanding of ServiceNow licensing.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

Search Firm Representatives PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.