About the job Help Desk / Field Support Technician - Holcomb R-III School District
Help Desk / Field Support Technician
Role Snapshot
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Checked: 7/15/2026, 9:33:31 PM CT
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Posting Date: June 10, 2026
RFP Deadline: June 25, 2026
Deadline for Submission: Apply as soon as possible before June 25, 2026
Rate: Estimated $75 - $150/hr based on role, experience, and final project requirements
Client / Source: Holcomb R-III School District
Department: Technical Support
Reports To: Director of Consulting Services
Location: Remote / MO
Travel: As required by project scope
Type: Contract / RFP-Based Opportunity
About FuntoNetwork
At FuntoNetwork, we connect experienced consultants with active RFP opportunities through a mobile-first platform built for discovery, review, application submission, payment tracking, and consultant support.
The Opportunity
FuntoNetwork is seeking a Help Desk / Field Support Technician for an active RFP opportunity: RFP - Managed IT Services & Cybersecurity Support.
Managed IT and cybersecurity support RFP for a Missouri K-12 school district, including SLCGP-focused cybersecurity improvements and mandatory weekly onsite support.
Core Responsibilities
- Support user requests, troubleshooting, documentation, and service ticket resolution.
- Review the RFP scope, source posting, supporting documents, deadline, and client requirements.
- Coordinate with FuntoNetwork and related consultants to support a complete, professional response.
- Prepare documentation, analysis, recommendations, deliverables, or technical inputs related to this role.
- Communicate clearly with technical and non-technical stakeholders as needed.
- Support quality control, status updates, and final submission readiness.
- Configure service intake: Define channels, categories, priorities, required fields, routing rules, SLAs, and closure codes for RFP - Managed IT Services & Cybersecurity Support .
- Build the support knowledge base: Document environment details, troubleshooting trees, known errors, standard fixes, and escalation contacts.
- Triage and restore service: Capture symptoms, assess impact and urgency, diagnose issues, apply approved fixes, and communicate status.
- Execute field-support visits: Plan access, equipment, safety, onsite diagnosis, replacement, validation, user confirmation, and visit records.
- Manage escalations and vendors: Package evidence, engage resolver teams, track ownership and response, validate restoration, and close the loop.
- Analyze recurring incidents: Report ticket trends, SLA performance, repeat failures, root causes, and preventive actions to Holcomb R-III School District.
What You Bring
- Relevant experience for this RFP-based role.
- Strong written communication, documentation, and stakeholder coordination skills.
- Ability to work against proposal deadlines and client requirements.
- Experience supporting public-sector, enterprise, or consulting projects is preferred.
- Attention to detail and ability to follow structured submission requirements.
Earnings, Payments, and Tax Records
Consultants will be able to track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.
Approved payments for this RFP opportunity will be processed through the app, and consultants will be able to request withdrawals from their available balance directly inside the app.
The app will also provide access to relevant payment history and tax-related records for consultant tracking and reporting.
How to Apply
First, apply to this posting to begin the AI vetting process to become a FuntoNetwork consultant.
Once you complete the AI vetting and are approved, you will log in to the FuntoNetwork mobile app and submit your application under that RFP.
Inside the app, you can check daily RFP job postings and apply directly under the right RFP opportunity.
If selected by a client, your contracts, earnings, payments, withdrawals, and related records will be managed through the FuntoNetwork mobile app.
Hiring process: https://funtonetwork.com/hiring-process-at-funtonetwork
Contact
Samuel Andoh | Account Manager
Email: samuel.andoh@funtonetwork.com
Website: www.funtonetwork.com
FuntoNetwork is an equal opportunity platform.