Customer Service & Dealing Officer

As a Customer Service & Dealing Officer, you will be responsible for providing exceptional customer service and handling dealing activities for our client, a leading financial institution in Hong Kong. We are looking for a highly motivated and skilled individual to join our expanding team.

Key Responsibilities:

• Handle customer inquiries and provide timely and accurate responses
• Conduct trade execution and settlement for various financial products
• Ensure compliance with all regulatory and internal policies and procedures
• Maintain accurate and up-to-date records of customer interactions and transactions
• Collaborate with other teams to resolve customer issues and complaints
• Continuously strive to improve customer satisfaction and retention

Qualifications:

• Bachelor's degree in Finance, Business, or a related field
• Minimum of 2 years of relevant working experience in the financial industry
• Holder of SFC Type 1 and 2 licenses is highly preferred
• Excellent communication and customer service skills
• Ability to work independently, with strong attention to detail
• Able to thrive in a fast-paced and high-pressure environment
• Fluent in spoken and written Chinese and English, fluency in Mandarin is a must

Interested parties please send your detailed resume including current & expected salary and availability by clicking APPLY NOW

(Applicants not invited for interviews within 4 weeks may consider their applications unsuccessful. Data collected will be treated in strict confidence and used for recruitment purposes only)