Job Title: Chief Technology Officer (CTO)

Industry: Hospitality

Location: Diani, Kenya

Reports To: Chief Executive Officer

Employment Type: Full-time

Gross Salary: KES 300,000

Compensation & Benefits:

· House allowance provided
· Meals provided

Role Overview:

Our client, a leading hospitality organization, is seeking an experienced Chief Technology Officer (CTO) to lead and drive the Groups technology vision across its hospitality operations in Kenya and the wider region. This senior leadership role is responsible for technology strategy, cybersecurity governance, system architecture, and digital innovation across multiple hotel properties. This role is open to expatriate candidates who already hold valid work documentation or are ready to work in Kenya. Indians are encouraged to apply.

The ideal candidate will be a hands-on technology leader with deep expertise in cybersecurity, IT governance, and hospitality systems, capable of managing large-scale, mission-critical environments while enhancing guest experience and operational efficiency.

Key Responsibilities:

· Lead the overall technology strategy aligned with business goals and expansion plans.
· Develop and execute a scalable technology roadmap supporting multi-property hospitality operations.
· Advise executive leadership on emerging hospitality technologies, cybersecurity risks, and digital transformation opportunities.
· Establish and enforce robust cybersecurity frameworks, IT governance policies, and risk management controls.
· Oversee data protection, privacy compliance, fraud prevention, and surveillance technologies.
· Ensure compliance with hospitality, financial, licensing, and data protection regulations across operating markets.
· Lead incident response, disaster recovery, and business continuity planning.
· Oversee architecture, integration, and performance of hospitality platforms including e.g Property Management Systems (PMS), Point of Sale (POS), Custom ERP systems etc.
· Ensure high system uptime, network reliability, scalability, and rapid issue resolution across all properties.
· Drive adoption of AI and Machine Learning solutions to improve operations, security, revenue optimization, and guest experience.
· Optimize cloud infrastructure, APIs, microservices, and DevOps processes.
· Champion automation, system efficiency, and cost optimization initiatives.
· Lead vendor selection, negotiation, and performance management for technology partners.
· Collaborate closely with Operations, Finance, Sales & Marketing, and Guest Relations teams to support business initiatives and service enhancements.
· Lead and mentor IT Infrastructure, Software, Network, Security, and Property-Based IT teams.
· Track and report on technology KPIs including uptime, cybersecurity incidents, adoption rates, and cost efficiency.

Qualifications & Experience:

· Bachelors Degree in Computer Science, Information Technology, Engineering, or related field.
· Masters Degree in IT, Computer Science, or a related discipline (preferred).
· Certifications such as CISSP / CISM , Cloud Architect Certifications (AWS, Azure, GCP), PMP or equivalent are highly desirable.
· Minimum 7 years experience in technology leadership, with at least 3 years in hospitality, travel, tourism, or high-service environments.
· Strong expertise in cybersecurity, IT governance, and regulatory compliance.
· Proven experience managing multi-property hospitality systems at scale.
· Deep understanding of PMS, POS, booking engines, channel managers, payment systems, and guest technologies.
· Strong knowledge of cloud infrastructure, security architecture, DevOps, and system integrations.
· Excellent leadership, communication, and stakeholder management skills.
· Strategic thinker with strong execution capability.

Eligibility & Preferences:

Open to expatriate candidates with valid paperwork and readiness to work in Kenya.

How to Apply:

Interested candidates are invited to submit their updated CV, clearly outlining:

1. Relevant hospitality and cybersecurity leadership experience
2. Current location and work authorization status
3. Availability to start or relocate

Application Deadline: 5th January 2026

For inquiries or application support, contact +254 784 155 512

Gap Recruitment Services Limited is a professional recruitment firm that does not charge candidates at any stage of the recruitment process and is committed to equal opportunity hiring.

Requirements

The role is open to Expatriate candidates with paperwork and ready to work in the country.