General Manager – Hospitality

Salary: Competitive
Application Deadline: Thursday, 16th July 2026

About the Role

Our client is seeking to recruit an experienced General Manager to oversee the overall operations and performance of a full-service apartment hotel. Reporting to the Directors, the successful candidate will provide strategic leadership across all departments, drive financial performance, maximize revenue, enhance guest satisfaction, and ensure operational excellence.

Key Responsibilities

• Provide overall leadership and management of the hotel, ensuring the achievement of operational, financial, and strategic objectives.
• Coordinate and supervise all departmental functions, including Front Office, Housekeeping, Food & Beverage, Finance, Sales & Marketing, Security, Maintenance, and Human Resources.
• Develop, implement, and monitor operational policies, procedures, and standard operating procedures to enhance service delivery and operational efficiency.
• Prepare and manage annual budgets, monitor financial performance, implement cost-control measures, and ensure profitability through effective revenue management.
• Drive occupancy, Average Daily Rate (ADR), RevPAR, and overall revenue through pricing strategies, reservations management, and sales initiatives.
• Ensure exceptional guest experiences by maintaining high service standards, responding promptly to guest feedback, and implementing continuous service improvements.
• Lead marketing and business development initiatives to strengthen the hotel's market presence, attract new business, and increase customer retention.
• Oversee procurement, inventory management, supplier relationships, and internal control systems to ensure operational efficiency and accountability.
• Supervise all maintenance, capital improvement, and property management activities to ensure the hotel remains in excellent condition.
• Ensure compliance with all statutory, regulatory, health, safety, licensing, and hospitality industry requirements.
• Prepare regular operational, financial, and performance reports for the Directors and provide strategic recommendations to improve business performance.
• Foster a high-performance culture by recruiting, mentoring, training, and appraising departmental managers and employees while promoting teamwork and accountability.

Qualifications, Experience & Competencies

• Degree or Diploma in Hospitality Management or a related field.
• Minimum of eight (8) years' experience in a senior management position within the hospitality industry.
• Demonstrated experience managing a full-service hotel, serviced apartments, or similar hospitality establishment.
• Strong knowledge of hotel operations, including Front Office, Housekeeping, Food & Beverage, Reservations, Revenue Management, Finance, and Guest Relations.
• Proven experience in financial management, budgeting, forecasting, cost control, and profit maximization.
• Extensive experience in reservations management and revenue optimization, with a strong understanding of ADR, RevPAR, occupancy, and yield management principles.
• Strong leadership, people management, coaching, and performance management skills.
• Excellent customer service, communication, negotiation, and stakeholder management skills.
• Strong analytical, decision-making, and problem-solving abilities.
• High levels of professionalism, integrity, and attention to detail.
• Proficiency in Micros Fidelio and Microsoft Office applications, including Excel, Word, and Outlook.

How to Apply

Interested candidates should submit their CV via the Career Page.

Application Deadline: 16th July 2026

For inquiries, contact: +254 784 155 512

GAP recruitment does not charge candidates at any stage. Only shortlisted candidates will be contacted.