Job Title: M-Pesa Executive

Industry: Financial Services / Retail
Location: Kilimani and Donholm
Employment Type: Full-Time

Job Overview

Our client is seeking to hire a reliable and customer-focused M-Pesa Attendant to manage daily mobile money transactions at their outlet. The role requires a high level of integrity, accuracy, and excellent customer service skills to ensure smooth and secure handling of cash and electronic transactions.

Key Responsibilities

M-Pesa Transactions & Cash Handling

Perform M-Pesa transactions including deposits, withdrawals, transfers, bill payments, and airtime purchases
Ensure accurate recording of all transactions and balances
Maintain sufficient float and cash levels at all times
Balance cash and M-Pesa float daily and report any discrepancies immediately

Customer Service

Serve customers professionally, courteously, and efficiently
Respond to customer inquiries regarding M-Pesa services and transactions
Resolve basic customer complaints or escalate issues where necessary
Build and maintain positive customer relationships

Compliance & Security

Adhere strictly to Safaricom M-Pesa operating procedures and compliance guidelines
Ensure proper KYC (Know Your Customer) procedures are followed
Maintain confidentiality of customer information and transaction data
Observe security procedures to prevent fraud, loss, or theft

Reporting & Record Keeping

Maintain accurate transaction records and daily reconciliation reports
Prepare end-of-day summaries for review by the supervisor
Ensure proper filing of transaction-related documentation

Required Qualifications and Experience

KCSE minimum grade C minus.
Prior experience as an M-Pesa Attendant or in a similar cash-handling role is an added advantage
Basic computer literacy
Strong numerical and record-keeping skills
Ability to work long hours, weekends, or shifts as required

Core Competencies

High integrity and honesty
Strong attention to detail
Excellent customer service and communication skills
Ability to work under minimal supervision
Trustworthy, reliable, and accountable
Ability to work in a fast-paced environment

How to Apply

Interested candidates should submit their CV via our Career Page.

For any inquiries, please contact us at +254 784 155 512.

Gap Recruitment Services Limited does not charge candidates at any stage of the recruitment process. We are committed to equal opportunity hiring. Only shortlisted candidates will be contacted