Operations & Contracts Coordinator – Technology & Engineering Services

Location: Nairobi

Salary: KES 60,000 – 80,000 Gross per Month

Application Deadline: 21st August 2026

About the Role

Our client, a leading provider of technology and engineering solutions, is looking for a proactive and highly organized Operations & Contracts Coordinator to support day-to-day operations across contracts, procurement, client support, project coordination, billing, and compliance.

This role is ideal for candidates who enjoy coordinating multiple activities, following up on outstanding tasks, maintaining accurate records, and ensuring operational processes run efficiently.

The successful candidate will work closely with the sales, support, procurement, finance, and project teams to ensure client contracts are properly managed, services are delivered on time, and documentation is accurately maintained.

Key Responsibilities

Contract Administration

• Prepare, maintain, and update client contracts, service agreements, warranties, lease agreements, and maintenance contracts.
• Track contract expiry dates and coordinate timely renewals.
• Maintain accurate contract, warranty, and client databases.
• Prepare weekly and monthly contract status reports.

Operations Coordination

• Coordinate operational activities between the sales, support, procurement, and project teams.
• Track project handovers and ensure all documentation is completed.
• Monitor service delivery activities and ensure all assigned tasks are completed within agreed timelines.
• Coordinate client onboarding and maintain accurate operational records.

Procurement & Billing Support

• Follow up on procurement requests and supplier deliveries.
• Track Local Purchase Orders (LPOs), job cards, and project documentation.
• Monitor outstanding LPOs and support the invoicing process.
• Coordinate preventive maintenance schedules to facilitate timely billing.

Client Support

• Respond to client inquiries related to contracts, warranties, maintenance agreements, and service requests.
• Coordinate with internal teams to resolve operational issues.
• Support license issuance and other client-related administrative processes.

Reporting & Documentation

• Maintain organized physical and electronic records.
• Prepare operational, procurement, contract renewal, and billing reports.
• Ensure all company records are properly filed and updated.
• Generate reports and maintain accurate databases.

Qualifications

The ideal candidate should have:

• A bachelor's degree in Business Administration, Finance, Accounting, Procurement, Operations Management, or a related field.
• At least two years of experience in operations coordination, contract administration, project coordination, procurement, or office administration.
• Experience coordinating multiple stakeholders and following up on deliverables.
• Strong Microsoft Excel skills.
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• The ability to work independently and manage multiple priorities.

Candidates with experience in any of the following environments are highly encouraged to apply:

• Technology companies.
• Security systems companies.
• Engineering firms.
• Facilities management companies.
• ICT solution providers.
• Project-based organizations.

How to Apply

Interested candidates should submit an updated CV outlining their relevant experience in operations coordination, contract administration, procurement, or project support.

For inquiries or application support, contact +254 784 155 512.

Our client is an equal-opportunity employer.

Gap Recruitment Services Limited does not charge candidates at any stage of the recruitment process.

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