Role Overview

The General Manager will take full ownership of business operations across the Kenya entity and its subsidiaries, ensuring alignment with group strategy while driving performance, efficiency, and sustainable growth. You will serve as the central coordination point across business units, ensuring seamless execution, strong governance, and consistent delivery of organizational objectives.

Key Responsibilities

• Drive market expansion and revenue growth, achieving a minimum of 15–20% year-on-year growth.
• Lead initiatives to increase market share and strengthen competitive positioning.
• Oversee client relationship management, ensuring high satisfaction and retention.
• Proactively resolve client concerns and mitigate complaints in alignment with senior leadership.
• Ensure 100% client retention through service excellence and relationship stewardship.
• Coordinate operations across subsidiaries, ensuring alignment with group strategy and performance targets.
• Prepare and submit monthly operational reports to the Group Chairman, tracking progress against set goals.
• Strengthen brand visibility and positioning across all communication channels.
• Develop and maintain a Group-wide risk assessment and mitigation framework, presenting insights to the Board Finance Committee.
• Execute strategic and special assignments as directed by the Board.

Key Performance Indicators (KPIs)

• Market share growth within Kenya and across the Group
• Client satisfaction and retention metrics
• Year-on-year business growth (15–20%)
• Timely and high-quality reporting to leadership
• Strength and visibility of the company brand
• Effectiveness of risk management and mitigation frameworks

Qualifications & Experience:

• Bachelor's degree in Marketing, Communications, Business, or a related field
• Master's degree in a relevant discipline is an added advantage
• Minimum of 10 years' progressive experience, with a strong leadership track record
• Demonstrated success in business growth, operations management, and stakeholder engagement
• Recognized credibility within industry circles
• Strong commercial acumen, strategic thinking, and execution capability
• High integrity with no criminal record

Who We're Looking For;

An execution-focused leader who combines strategic thinking with operational discipline. You are commercially driven, highly accountable, and capable of engaging at Board level while remaining close to day-to-day execution.

Why This Role;

This is an opportunity to step into a Board-facing leadership role with significant influence over business direction, growth, and operational excellence across a multi-entity structure.

Application Deadline;

Interested candidates are encouraged to apply by submitting an updated CV with minimum 3 references by latest 15th May 2026

For any application difficulties or queries, please contact us at +254 784 155 512.