About the job Senior Team Leader (Content Moderation)
Gear Inc is seeking Senior Team Leaders for our Moderation team. Ideal candidates are able to adapt and are well known with fast moving and last moment change.
Assist Operations Manager with their respective Line of Business
Will be managing Team Leaders and manage performance.
- Set team goals and KPIs at the start of each month.
Oversee day-to-day teams operations and performance
Do regular performance evaluation (Weekly and Monthly)
Communicate with teams regarding their performance
Coach moderators on a timely basis
Get feedback from the moderators and resolve any issue
Work with QA and Training on needs to improve performance
Plan and Organize team building exercise
Coordinate with OPS Manager for any issue or expected issue
Update reports as necessary
Must have 2-3 years of experience in BPO / Captive Site as Team Leader
Experience in coaching
Language Competence: B2 English
Attractive benefits, international, fun and professional working environment
An open and honest culture where people are valued, treated fairly and trusted and empowered
Chance to work closely with both experienced Vietnamese and foreign experts
Continuous and professional training to fully develop your potential
Flexible working hours, we work 40 hours per week (Monday-Friday)
13th salary and additional bonus every year
Lunch allowance and free drinks (coffee, tea, etc)
Health Insurance package
Social Insurance under Vietnam law
Annual health check, annual flu vaccination
Paid leave (12 days/year), sick leave and personal leave
Free English classes with native teachers
A standing desk if you like; No dress code; Company trip
Free in-house gym and game room for everyone: We love board games, video games, PS5, ping pong, football tables, and VR games
In-house classes: Yoga and BJJ
Working Location: Must be located in, or willing to relocate to Tam Trinh, Hanoi.