Job Openings Senior Team Leader (Content Moderation)

About the job Senior Team Leader (Content Moderation)

Gear Inc is seeking Senior Team Leaders for our Moderation team. Ideal candidates are able to adapt and are well known with fast moving and last moment change.

Main responsibilities:

  • Assist Operations Manager with their respective Line of Business

  • Will be managing Team Leaders and manage performance.

  • Set team goals and KPIs at the start of each month.
    • Attendance

    • Attrition

    • SLA

    • Quality

  • Oversee day-to-day teams operations and performance

  • Do regular performance evaluation (Weekly and Monthly)

  • Communicate with teams regarding their performance

  • Coach moderators on a timely basis

  • Get feedback from the moderators and resolve any issue

  • Work with QA and Training on needs to improve performance

  • Plan and Organize team building exercise

  • Coordinate with OPS Manager for any issue or expected issue

  • Update reports as necessary

Job Requirement:

  • Must have 2-3 years of experience in BPO / Captive Site as Team Leader

  • Experience in coaching

  • Language Competence: B2 English


  • Salary: Negotiable

  • Attractive benefits, international, fun and professional working environment

  • An open and honest culture where people are valued, treated fairly and trusted and empowered

  • Chance to work closely with both experienced Vietnamese and foreign experts

  • Continuous and professional training to fully develop your potential

  • Flexible working hours, we work 40 hours per week (Monday-Friday)

  • 13th salary and additional bonus every year

  • Lunch allowance and free drinks (coffee, tea, etc)

  • Health Insurance package

  • Social Insurance under Vietnam law

  • Annual health check, annual flu vaccination

  • Paid leave (12 days/year), sick leave and personal leave

  • Free English classes with native teachers

  • A standing desk if you like; No dress code; Company trip

  • Free in-house gym and game room for everyone: We love board games, video games, PS5, ping pong, football tables, and VR games

  • In-house classes: Yoga and BJJ

Working Location: Must be located in, or willing to relocate to Tam Trinh, Hanoi.