Team Lead, Medical AR & Denial Management

Introduction

Gear Inc. is seeking a Team Lead (TL) for a BPO (Business Process Outsourcing) company. Ideal candidates are able to adapt and are well-known for fast-moving and last-moment change.

Responsibility

• Manage, inspire, and mentor a group of Process Support Associates (PSA).
• Hold regular team meetings, evaluate performance, and offer helpful criticism.
• Manage escalations and challenging situations while advising and supporting PSAs.
• Make sure that all PSA tasks are completed smoothly and effectively.
• Keep up with periodic updates and make sure the team follows them.
• Conduct briefings & process updates to the team to improve their abilities.
• Handle clients' requests and escalations, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Should make themselves approachable for PSAs.
• Report any issues or challenges to the reporting manager immediately when needed.
• Responsible for checking the roster adherence of PSAs and managing shrinkages of the floor.
• Assisting team members in identifying trends and establishing teams goals.
• Ensure team members are achieving daily productivity and desired service levels as per the KPIs; correct action plan to be shared in case of any deviation.
• Prepare reports and analyze data to improve processes, ensure resources are properly allocated based on the volume trend analysis, and maximize the teams efficiency.

Key skills and experience

Education: Bachelors degree preferred.

Experience: Total experience more than 3 yrs .1+ years in Medical Billing, Insurance Claims, or a related field & 2+ years in TL role

Skills:

• Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
• Problem-solving and critical-thinking abilities.
• Strong team management and leadership abilities.
• Ability to handle client conversations and multitask.
• Ability to perform under pressure.
• Adaptability to fast-paced environments and shift work.
• Decisiveness and attention to detail.

Language Requirement:

• English: Fluent or Business Proficient (C1 and up).