Job Openings (Hanoi) Quality Analyst

About the job (Hanoi) Quality Analyst


Gear Inc is a BPO Service Provider with offices around Southeast Asia and expanding globally.

We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that's just the start!

Commitment to our people is our real strength and the key to our success.

Company size: 6,000+ employees

For more information, please visit our websites: (BPO services), and (corporate).



Job title: Quality Analyst

Working Location: Hai Ba Trung, Hanoi

Job Description:

Gear Inc is seeking a Quality Analyst for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.

Main Responsibilities:

  • Review the implementation & efficiency of quality and inspection systems;

  • Plan, conduct & monitor testing and inspection of materials and products to ensure the quality's product;

  • Investigate customer's claims and non-conformance issues;

  • Analyze data to identify areas for improvement in the quality systems;

  • Develop, recommend and monitor corrective and preventative actions;

  • Evaluate audit findings and implement appropriate corrective action.

Job Requirement:

  • Good English skills in reading, gathering information from foreign customer's requirements;

  • Have at least 1-year experience in customer support, service analysis;

  • Have content-moderation-related skills is preferable;

  • Be detail oriented with strong analytical skills;

  • Proficient skills with MS Office and Google Drive;

  • Willingness to handle multi-project;

  • Have good communication skills is an advantage;

  • Able to work on Holidays is preferable.


1. Salary and Benefits

  • Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, 13th-month Salary, Additional Bonus, Profit Sharing) and annual salary review;
  • Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
  • Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
  • Annual health check, annual flu vaccination;

  • Summer vacation (Paid days off and bonus);

  • Paid leave (12 days/year).

2. Working Environment

  • Flexible working hours, we work 40 hours per week (Monday-Sunday);
  • International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
  • Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
  • Training and career development opportunities;
  • Free in-house gym and game room for everyone. We love board games, video Games, PS5, ping pong, football tables, and VR games;
  • Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

All interested candidates are welcome to apply. Please send your cover letter and resume expressing your interest to us at