Hanoi - Operations Manager

Gear Inc is seeking 01 Operations Manager in Hanoi for our Moderation team (Team size: 500+ staff). Ideal candidates are able to adapt and are well known with fast moving and last moment change.

Main responsibilities:

• Increasing moderation quality and efficiency ensuring the highest quality standards and administration of the content audit process;

• Daily communication with the client to align expectations;

• Metric driven, analyzing, and reporting on team productivity and delivery of targets to the Head of the department;

• Maintaining the internal moderation calendar for the relevant programs;

• Ensuring auditing and archiving are completed by each moderator, and that this is completed at the end of each program to the required standard;

• Ensuring that the external moderation deadlines are met, and requisite material provided;

• Maintaining and evaluating assessment procedures including internal and external moderation;

• Reviewing external moderation reports and ensuring that action is taken to address any concerns and/or recommendations included in the reports.

Benefits:

• Salary: Negotiable

• Attractive benefits, international, fun and professional working environment

• An open and honest culture where people are valued, treated fairly and trusted and empowered

• Chance to work closely with both experienced Vietnamese and foreign experts

• Continuous and professional training to fully develop your potential

• Flexible working hours, we work 40 hours per week (Monday-Friday)

• 13th salary and additional bonus every year

• Lunch allowance and free drinks (coffee, tea, etc)

• Health Insurance package

• Social Insurance under Vietnam law

• Annual health check, annual flu vaccination

• Paid leave (12 days/year), sick leave and personal leave

• Free in-house gym and game room for everyone: We love board games, video games, PS5, ping pong, football tables, and VR games

• In-house classes: Yoga and BJJ

Job Requirement:

• Have a decent level of English (no English certificate is required but English level should be equivalent to IELTS 7.0);

• 1 - 2 years of working experience as an operations manager or equivalent role in a BPO (Business -Process Outsourcing) company. Team size: 80 - 100;

• Used to work in a BPO (Business Process Outsourcing) company is preferable;

• Have experience working with content management methods and tools;

• Experience with Google sheets/documents, have good ability to understand/ process data;

• Analytically-minded and detail-oriented;

• Have the ability to handle multitasking, can prioritize, and give solutions to conflicts efficiently;

• Are self-starters and have a high degree of personal responsibility;

• Demonstrate a positive, can-do, proactive attitude;

• Enjoy working and contributing as part of a team.

All interested candidates are welcome to apply. Please send your cover letter and resume expressing your interest to us at Jobs@gearinc.com. Only shortlisted candidates will be contacted by our HR team.