Moderation QA

Job Description:

Gear Inc is seeking a QA (Quality Assurance) Officer for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.

Main Responsibilities:

• Review the implementation & efficiency of quality and inspection systems;

• Plan, conduct & monitor testing and inspection of materials and products to ensure the quality's product;

• Investigate customer's claims and non-conformance issues;

• Analyze data to identify areas for improvement in the quality systems;

• Develop, recommend and monitor corrective and preventative actions;

• Evaluate audit findings and implement appropriate corrective action.

Job Requirement:

• Proficient in English, particularly in reading and understanding the requirements of foreign clients;
• Knowledgeable in the BPO sector, for example customer support, service analysis, and call center operations;

• Prior experience or skills related to Quality Assurance are preferable;

• Be detail oriented with strong analytical skills;

• Proficient skills with MS Office and Google Drive;

• Willingness to handle multi-project;

• Have good communication skills is an advantage;

• Able to work on Holidays is preferable.

Benefits:

1. Salary and Benefits

• Salary: 13,000,000 - 15,000,000 VND/month + Bonus;

• Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, 13th-month Salary, Additional Bonus, Profit Sharing) and annual salary review;

• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;

• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

• Annual health check, annual flu vaccination;

• Summer vacation (Paid days off and bonus);

• Paid leave (12 days/year).

2. Working Environment

• Flexible working hours, we work 40 hours per week (Monday-Sunday);

• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;

• Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.);

• Internal English class fully sponsored by the company with a native teacher during working time;

• Training and career development opportunities;

• Free in-house gym and game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.

Working Location: Hai Ba Trung, Hanoi