Community Manager (Gaming)

Introduction

We are looking for a passionate and community-driven Community Manager to help build and engage with our gaming community. As a gamer yourself, you will connect with players, create meaningful experiences, and provide valuable insights that enhance both player satisfaction and game performance.

Responsibility

• Community Engagement & Management:

- Actively engage with the gaming community across social media, forums, and in-game platforms as a fellow gamer.

- Address player questions and concerns proactively, escalating issues when needed. - Share tips, tricks, and personal experiences, and empathize with both positive and negative feedback from the community.

• Content Moderation:

- Monitor and moderate inappropriate content shared within the community (both in-game and on social media/forums).

- Take appropriate action, including flagging content for removal, issuing chat bans, suspensions, or permanent bans in severe cases.

• Community Relationship Building:

- Build and maintain relationships with key community members, influencers, and streamers (if applicable to the game).

- Generate engaging content and foster a welcoming and enthusiastic community environment.

• Events & Campaigns:

- Organize online and offline events or contests, especially around new game launches or content updates.

- Coordinate community meetups when relevant.

• Collaboration with Game Development Team:

- Work closely with game developers to create engaging discussion topics and content for the community.

- Where suitable, release sneak peeks or teasers of upcoming updates to gather early feedback.

• Feedback & Insights:

- Analyze community feedback and report trends to the game development team.

- Offer insights to improve gameplay balance (e.g., skills, items, attributes, dungeons, etc.) and adjust policies based on community behavior.

• Scalable Support & Content Planning:

- Deploy and manage support tools (bots, forums, knowledge bases) to scale community support.

- Develop and maintain a structured content and activity calendar (e.g., rolling 30-day plan) to drive ongoing engagement.

• External Collaboration:

- Coordinate with external agencies when necessary to enhance community support and outreach.

Key skills and experience

• 3+ years of experience in community management or a related role

• Strong understanding of gaming communities and online player behavior

• Experience with Web3 games is a plus

• Comfortable being an active gamer (hardcore gaming experience not required)

• Excellent communication and problem-solving skills

• Experience managing or moderating forums, subreddits, Discord, or similar platforms

• Ability to work independently and manage multiple community initiatives

Benefits

1. Salary and Benefits

• Attractive salary, night shift allowance and annual salary review;

• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;

• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

• Annual health check, annual flu vaccination;

• Summer vacation (Paid days off and bonus);

• Paid leave (12 days/year).

2. Working Environment

• 5 shifts per week amounting to 40 hours (Monday-Sunday), arranged by the company;

• International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;

• An open and honest culture where people are valued, treated fairly and trusted and empowered;

• Modern hardware (Laptop and other equipment provided);

• Free drinks (coffee, tea, etc.);

• Nap room for a quick rest;

• Training and career development opportunities: Continuous and professional training to fully develop your potential.