Moderation QA

Job Description:

Gear Inc is seeking a QA (Quality Assurance) Officer for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.

Main Responsibilities:

• Review the implementation & efficiency of quality and inspection systems;
• Plan, conduct & monitor testing and inspection of materials and products to ensure the quality's product;
• Investigate customer's claims and non-conformance issues;
• Analyze data to identify areas for improvement in the quality systems;
• Develop, recommend and monitor corrective and preventative actions;
• Evaluate audit findings and implement appropriate corrective action.

Job Requirement:

• Proficient in English, particularly in reading and understanding the requirements of foreign clients;
• Knowledgeable in the BPO sector, for example customer support, service analysis, and call center operations;
• Prior experience or skills related to Quality Assurance are preferable;
• Be detail oriented with strong analytical skills;
• Proficient skills with MS Office and Google Drive;
• Willingness to handle multi-project;
• Have good communication skills is an advantage;
• Able to work on Holidays is preferable.

Benefits:

1. Salary and Benefits

• Salary: 13,000,000 - 15,000,000 VND/month + Bonus;
• Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, Additional Bonus, Profit Sharing) and annual salary review;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check, annual flu vaccination;
• Summer vacation (Paid days off and bonus);
• Paid leave (12 days/year).

2. Working Environment

• Flexible working hours, we work 40 hours per week (Monday-Sunday);
• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
• Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
• Training and career development opportunities;
• Free in-house gym and game room for everyone. We love board games, video games, PS5, ping pong, football tables, and VR games.

Working Location: Hai Ba Trung, Hanoi