Operations Manager

JOB INFORMATION

Job title: Operations Manager

Working Location: Vinh Trung Ward, Thanh Khe District, Da Nang

Job Description:

Gear Inc. is seeking 03 Operations Managers in Da Nang for our Moderation team (Team size: 150 - 200 staff). Ideal candidates are able to adapt and are well known with fast moving and last moment change.

Main Responsibilities:

• Overall in charge to manage program operations and KPIs set by the client such as Quality Efficiencies, Staffing and Service Level;
• Effective collaboration with team members, co-managers. immediate superior, other support; groups/departments such as, GA, HR, Recruitment, IT, Training and Quality, and Workforce Management define action plans that resolve issues and drive continuous improvement;
• Daily communication with the client to align expectations;
• Host internal and external Business reviews on regular basis and present operational performance, clearly communicate insights, ensure all operational concerns are addressed;
• Manage program daily and monthly operating metrics within budgeted expense parameters;
• Develop, manage, and maintain employee productivity goals against departmental standards;
• Produce monthly operating reports detailing center activity, trend analysis, goals/objective status and special projects;
• Coordinate with Site Senior Manager on Human Resource recruiting, training, development and retention.

Job Requirement:

• At least 2 years of working experience as an Operations Manager or equivalent  role in a BPO (Business Process Outsourcing) setup;
• Managed at least 80-100 staff across multiple lines of business;
• Excellent English communication skills, both verbal and written;
• Proven track record of meeting and delivering targets and commitments;
• Content moderation environment work experience is a plus but not required;
• Proficient in Google Suite and online collaboration tool is a plus;
• Capable of building productive business relationships with clients;
• Strong organizational, managerial, critical thinking, creative thinking, problem-solving decision making and analytical skills;
• Willing to work on public holidays and shifting schedules including night shifts when needed.

Benefits:

1. Salary and Benefits

• Attractive compensation depending on experience and skills: Competitive Basic Salary, Lunch Allowance, End-of-year bonus, Profit Sharing) and annual salary review;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check, annual flu vaccination;
• Summer vacation (Paid days off and bonus);
• Paid leave.

2. Working Environment

• From Monday to Friday, we work 40 hours per week;
• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
• Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
• Internal English class fully sponsored by the company with a native teacher during working time;
• Training and career development opportunities;
• Free in-house gym and game room for everyone. 

All interested candidates are welcome to apply. Please send your cover letter and resume expressing your interest to us at Jobs@gearinc.com