Senior Operations Manager

Our BPO and Moderation team is seeking a Senior Operations Manager Position in Thailand. Ideal candidates are excellent communicators, very responsive, and able to find efficiencies and coordinate large teams through a fast-moving environment.

Main responsibilities:

• This position reports directly to the operations director or country manager and manages a team between 500 to 1000 moderation staff;

• Direct and oversee day-to-day operations through effective leadership and efficient management of operations and support resources;

• Motivate and effectively performance manage Operations Managers Provides direction, mentoring, coaching, and leadership support to all direct reports and identify any knowledge and competency gaps for training and improvement;

• Daily communication with the client to align expectations, maintain and create effective communications across all aspects;

• Ensure delivery of all client KPIs and targets;

• Provide strategic direction and guidance, create consistency in performance and business process to all LOBs

• Implement strategic changes to recruitment, employee engagement, policies and procedures to sustain performance and drive growth;

• Ensure adequate staffing of highly skilled and qualified workforce. Identify competency gaps for training and improvement;

• Host internal and external weekly and monthly Business reviews on a regular basis and present operational performance;

• Keep up to date with industry developments, best practices and social events that may impact the business.

Job Requirement:

• Have at least 5 years of experience in the same position;

• Have 3 - 5 years of experience with managing content moderation (BPO industry) is required;

• Have experience working with content management methods and tools;

• Capable of building productive business relationships with clients;

• Excellent english communication skills, both written and spoken;

• Have experience in managing a large team size;

• Organized, detail oriented, and responsive;

• Ability to work well with cultures of different countries;

• Must be located in, or willing to relocate to Bangkok, Thailand.

Benefits:

• Attractive salary and benefits, international, fun and professional working environment

• An open and honest culture where people are valued, treated fairly and trusted and empowered

• 13th month salary and additional annual bonus

• Health insurance package

• Paid leave (12 days/year)

Working Location: Must be located in, or willing to relocate to Bangkok, Thailand.